Word of mouth can be such a powerful and underrated marketing tool and the best way to get a good word out is to have some kick ass customer service skills.
Documenting your business is really about changing your company's approach to getting better. You'll know you're doing it right when your staff asks to share your docs where they make an impact.
My business partners and I have started and grown several service-based businesses over the last 20 years and here are three practical things you can do right now to make your life less stressful and your business more productive.
"It's been six months since we installed your furnace. Are you happy with it? Also, I remember seeing some stains from standing water. I know someone who could help. What do you think?"
Companies are still run by people just like you and me. If there’s one absolute certainty in our lives it’s that we will, whether real or manufactured by a customer, make a mistake at some point.
Remember how excited you were the day before you opened your doors for business? The future was uncertain, but full of untapped opportunity. You couldn't wait to get started serving all those new clients. When it comes to business and new clients, you have to take the good with the bad, and the bad means working with difficult customers.
There are a lot of qualities that make a great salesperson. A competitive drive is essential, but so is a level of empathy to understand how a potential customer feels.
Your customer, aka potential reviewer has the power to give you a review or not to give you a review. But it’s your responsibility to make it as easy as you can for them.
Stay up-to-date on resources and tools for business growth.
There is no idea is too big or too small to make a difference. At Pointman, we work in tandem to create what's next in the field and home service industries. Speak up, make your voice heard, and start changing lives with us.
If one team member succeeds, we all do. At Pointman we work together to turn each other's lemons into lemonade, ideas into innovations, and goals into gold medals.
Go above and beyond what you even knew you were capable of. At Pointman, we understand that our failures are what bring us to our successes. Reach higher than you ever thought possible, that's when the magic happens.