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Industry tips, expert analysis and unique insight from the Pointman team.

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[Video Included] 5 Myths About Metrics That Are Hurting Your Business

Pointman's Steve Raines explains how to use your metrics to help your business grow in this 20-minute webinar.

March 29, 2019

Your Business Playbook

How to Manage Your Online Reputation — and Why It Matters

Bad reviews can be devastating for your business, and that means reputation management is hugely important.

March 22, 2019

Your Business Playbook

Find Community in a Facebook Group

Joining and participating in Facebook community groups can be a useful tool for growing your business.

March 8, 2019

Your Business Playbook

Eliminate Doughnut Time: How to Ensure Your Techs Are Managing Their Time Properly

As a business owner, it’s up to you to keep on an eye on your technicians’ time management.

January 25, 2019

Your Business Playbook

3 New Year's Resolutions Every Business Owner Must Make

Starting the new year the right way is hugely important — especially for business owners. Here’s how to make 2019 your company’s best year yet.

January 2, 2019

Your Business Playbook

How to Kick Ass on the Phone

Word of mouth can be such a powerful and underrated marketing tool and the best way to get a good word out is to have some kick ass customer service skills.

July 17, 2018

Your Business Playbook

Don’t Depend on One Person to Get the Job Done: Document Business Processes

Documenting your business is really about changing your company's approach to getting better. You'll know you're doing it right when your staff asks to share your docs where they make an impact.

May 15, 2018

Your Business Playbook

Building a Business & Revenue on Relationships

"It's been six months since we installed your furnace. Are you happy with it? Also, I remember seeing some stains from standing water. I know someone who could help. What do you think?"

May 11, 2018

Your Business Playbook

Better Than Perfect: How to Correct Business Mistakes

Companies are still run by people just like you and me. If there’s one absolute certainty in our lives it’s that we will, whether real or manufactured by a customer, make a mistake at some point.

May 9, 2018

Your Business Playbook
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