Stay on point with our blog.

Eliminate Doughnut Time: How to Ensure Your Techs Are Managing Their Time Properly

As a business owner, it’s up to you to keep on an eye on your technicians’ time management.

January 25, 2019

Business Operations

3 New Year's Resolutions Every Business Owner Must Make

Starting the new year the right way is hugely important — especially for business owners. Here’s how to make 2019 your company’s best year yet.

January 2, 2019

Business Operations

How to Kick Ass on the Phone

Word of mouth can be such a powerful and underrated marketing tool and the best way to get a good word out is to have some kick ass customer service skills.

July 17, 2018

Business Operations

Don’t Depend on One Person to Get the Job Done: Document Business Processes

Documenting your business is really about changing your company's approach to getting better. You'll know you're doing it right when your staff asks to share your docs where they make an impact.

May 15, 2018

Business Operations

3 Things You Can Do Right Now to Run a Better Service Business

My business partners and I have started and grown several service-based businesses over the last 20 years and here are three practical things you can do right now to make your life less stressful and your business more productive.

May 14, 2018

Business Operations

Building a Business & Revenue on Relationships

"It's been six months since we installed your furnace. Are you happy with it? Also, I remember seeing some stains from standing water. I know someone who could help. What do you think?"

May 11, 2018

Business Operations

Better Than Perfect: How to Correct Business Mistakes

Companies are still run by people just like you and me. If there’s one absolute certainty in our lives it’s that we will, whether real or manufactured by a customer, make a mistake at some point.

May 9, 2018

Business Operations

Three Ways to Have Better Conversations, Especially with Difficult Customers

Remember how excited you were the day before you opened your doors for business? The future was uncertain, but full of untapped opportunity. You couldn't wait to get started serving all those new clients. When it comes to business and new clients, you have to take the good with the bad, and the bad means working with difficult customers.

May 6, 2018

Business Operations

Ask For The Sale, It’s Why You’re There

There are a lot of qualities that make a great salesperson. A competitive drive is essential, but so is a level of empathy to understand how a potential customer feels.

May 3, 2018

Business Operations

Watch our webinar series, “Stay Ahead of Your Competition,” for advice and commentary from Pointman pros.

Watch for upcoming webinars

Stay Ahead of Your Competition

The Pointman team will offer tips and analyze trends in its exclusive webinar series

Date TBA

Technician/Manager Relationships

A presentation by Andy Bagner, Account Executive

Why Does PACT Matter to the Industry?

A presentation by Steve Kiernan II, CEO

Discover tested ways to improve your business with our eBooks and workbooks.

Tough Conversations

By the time a customer calls they have likely exhausted any patience already. Here's how to turn around problems for your customers.

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