Does your team know all of the essential information to collect during each visit, and are they sharing it with the office right away? Here’s what info to collect — and why.
Happy checks and follow-up calls are two important methods for ensuring customer satisfaction, and for increasing business, referrals and revenue.
How do you sound on the phone to your customers? Check out five customer success tips to help you sound positive, confident and professional.
Focusing on existing customers and encouraging their repeat business can pay off in a big way for home service business owners.
You should want your customers to love you because if they do, it means you’ve provided them with a world-class experience.
Developing a rapport with your customers is a way to build loyalty and increase referrals.
It’s summer, 95 degrees outside, and you are booked over capacity. So how do you fit in another job? Organize your scheduling, define your pricing strategy, and develop a compensation strategy. Learn how to book another job once your schedule is full.
Now that you’ve got your own contracting business, you’re free to give discounts to customers at your own discretion. Discounts make a big, fast impression. But do you let your employees give discounts?
Reaching out to a customer after a job to thank them for the opportunity is more than just good manners – it's a way to build a relationship. Demonstrating to a customer that you listen is one of the key ways you'll earn their respect, trust, and ultimately their long-term business.
In the field service industry, techs are in a unique position to get to know the customer better than many other professionals because of how close-to-home (literally) the work they perform is. While this has its pros, there are also a lot of cons to working so closely with customers, one being the heightened expectations they have.
Customers switch providers for all kinds of reasons. However, a poor customer service experience drove the decision of a whopping 72% of service company customers who switched to another provider. Why? For the most part, that interaction with a CSR is the main interaction the customer has with the company and represents the company.
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