Why Hiring Millennials Will Help You Grow Your Business
Get to the Point:
- It’s Time to Embrace Millennials, and How They Can Impact Your Business — Younger employees offer unique advantages.
- Millennial Employees Can Teach Your Team How to Use New Technology — They are often early adopters and love to share their knowledge.
- Millennials Want to Know There Is a Path to Growth — They want to learn what they can do to get ahead, and you want them to do it at your company.
In 2016, millennials became the largest generation in the United States labor force. But as a business owner, I’m guessing you already knew that. It’s likely that these members of the generation following Generation X — in other words, those born between 1981 and 1996 — already make up part of your staff.
Pointman has previously offered tips on how to manage your millennial employees, most recently in a webinar on technician-manager communication (watch it here). But in addition to knowing how to manage these workers, it’s useful to look at how and why younger employees can help you grow your business.
In other words, it’s time to embrace millennial employees, and applaud the fact that they offer unique advantages — just like your veteran employees. In the first of this two-part series, we’ll take a look at two of the reasons millennials can make a difference. This is information to keep in mind as you hire new team members.
They can teach you and your older employees how to effectively use technology.
As I outlined in the webinar referenced above, there is no fear of technology with millennial employees. On the contrary, they want to use it in every aspect of their job. It’s one of the reasons Pointman PACT, our field service management software for residential contractors, is so popular with younger techs.
As early adopters of new technology, millennial employees can help train their more seasoned counterparts.
Best of all, as early adopters of new technology, millennial employees can help train their more seasoned counterparts. It’s obviously a stereotype to say older individuals are against technological change — one look at users of Facebook proves otherwise. However, taking advantage of new technology on the job can be daunting.
So give millennial employees the chance to take an active role in sharing their technological expertise with you, your other techs and your office staff. Even if millennials lack the job experience, they’ve got knowledge in other areas, and they are ready to teach. This is a nice way to show trust in some of your newer, younger hires.
Millennials want to advance, and that passion can drive your company’s growth.
A 2018 employee development study found that nearly 90 percent of millennials are looking to grow their careers within their current companies. That’s a stunning number — and very good news for business owners.
Millennials want to know what they can do to get ahead — and you want them to accomplish that feat at your company.
It’s up to you to show these younger employees a path to growth and greater success at your company. For example, you may want to talk to them about becoming a lead installer or a senior service technician. Millennials want to know what they can do to get ahead — and you want them to accomplish that feat at your company.
That does not mean offering them advantages you would not offer your other employees. It simply means making sure they are aware that their growth will be rewarded, and contribute to the success of your business. Consider making special note of this path during the hiring process.
Looking for more insight on millennials?
Check out a past blog post exploring how technology can help you attract and retain younger technicians to your home services business. And watch for part two of this series in our next blog post.
As you look at ways to grow your business and maximize your team’s potential, don’t forget to explore Pointman PACT, the only field service management software that is supported by unlimited business coaching, a team of analysts and a community of peers. PACT is all about making you and your team stronger and more successful, and that results in world-class experiences for your clients.
2. How do they define success?
Everyone defines success differently. Success to your candidate could mean living comfortably. It could also simply mean getting better at what they do every day. How a candidate answers the success question is another way to discover their character.
3. How well do they adapt to changing environments?
Oftentimes those working in the home service industry do not know the problem until they arrive on the job site. Ask your candidate to give examples of times when they have gone into a job prepared to handle it one way and then had to rewire that thinking due to the reality of the situation. This can reveal humility of character and also demonstrates their adaptability to a changing work environment. Plus, if you add or switch field service management software at any point, you need an employee who can learn to adapt to using this new technology.