Mail Marketing Tips to Help Grow Your Business

by

Jessica Brant
October 15, 2019
/
3
minutes to read

What is one of your wishes this holiday season? Is it sales during the slow season? If not, it should be. But sales during these slower months don’t happen overnight — they happen over time. The winter season affords many HVAC, electrical and plumbing business owners the time to rethink and reboot some of their marketing strategies. One way to do this is through direct mail, which (Gasp!) people still read. Take a look at some of the ways you can start boosting sales before winter with our tips below. 

Delight Customers with Holiday Greeting Cards

Not every homeowner, church-goer and community organizer is subservient to the pinging of a smart device. There are still people who can’t resist a good old-fashioned holiday greeting card. 

Although cheesy to some and considered a thing of the past, holiday greeting cards are gold to contractors and owners of HVAC, electrical and plumbing businesses this time of year — they are an inexpensive and easy way to promote the business. 

By leveraging the sentiment of the season, you’re more likely to connect with your community, who will display your cards on their community notice boards, office desks and family mantels. To really stick out, you can include coupons for popular maintenance services or tune-ups you perform as the weather cools. Just don’t offer to step in and fix any family squabbles at holiday dinner. Your phone will be ringing off the hook!  

When to send: The sooner you send these, the better. Some business owners experiment by sending Thanksgiving cards right after Halloween has ended. Try targeting existing customers by offering a $25 coupon on a service like heater maintenance or repair. 

Use Mail-outs as Educational Tools

What’s one of the best ways to build repeat business, you ask? Reliable messaging. Informing potential clients, and also existing ones, of what steps to take during an emergency, for example, sets you apart as a trusted authority in the industry. Most people aren’t aware that pipes freeze in different spots during snow storms, or that a carbon monoxide leak can result from a busted heater. Including a few tips on how homeowners can prepare for emergencies during cooler months on flyers or postcards (or even on print-out stickers that they can tag on their systems) will make your messaging purposeful — and powerful. 

When to send: Do you live in an area where snow storms or hurricanes are the norm this time of year? Time your campaign so that you are sending these well before the devastation hits. Conduct follow-ups with existing customers, homeowners living in older houses and senior communities to make sure they are doing OK. 

Pop-out Gift Cards Make Memorable Tokens   

The trouble isn’t always in finding the right offer to make to your customers, it’s in finding the right way to make it. There will be several competing HVAC, electrical and plumbing businesses in your area mailing out the same kind of coupons and rebates this time of year, so why not opt for some flash? Laminated, pop-out gift cards are actionable, and they require your potential or existing customers to be mindful. These small tokens can be kept in their wallets or on their fridges as a reminder that winter is approaching, and a maintenance check might be in order.  

When to send: Everyone isn’t going to experience an emergency this winter. That’s why thinking ahead to spring is a smart move. As snow gracefully falls on your front door step, start sending thoughts of warmer weather to others. You can offer AC maintenance plans and customer loyalty programs for the season change in a mail-out that evokes imagery of relaxed sunbathing and energy saving! 

You’re going to need a way to store the new customer information you acquire through these time-tested tips we’ve offered. Thankfully, there’s an app for that. Learn how we smoothly import customer information into our Pointman software by scheduling a demo with us today!

Behavior between jobs is another matter. It’s not uncommon for a tech to stop and grab food on the way to a job, or maybe get gas. However, business owners need to keep a close eye on how long these stops stretch. Are we talking five minutes, or 30? If you spot your truck idling at a gas station for half an hour, you’re losing money.

If you spot your truck idling at a gas station for half an hour, you’re losing money.

There is a greater issue here, as well. You set expectations with customers that a tech is going to arrive at a certain time. A tech who spends too long eating or pumping gas may also be arriving late to jobs. We all know the importance of customer expectations — as well as the importance of customer reviews …

So make clear to your techs that you are watching. Just as you set expectations with customers, you also must set expectations with your employees. When you’re using a field service management software like Pointman with advanced timecard management and time-tracking capabilities, it’s easy — every employee gets into the routine of setting their status (dispatched, starting a job, meal break, etc.) whenever it changes throughout the day. As long as you enforce using it consistently, your techs will know they’re always accountable for their activities and whereabouts.

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