More Reasons Why Hiring Millennials Will Help You Grow Your Business
Get to the Point:
- Millennials Offer Unique Advantages to Employers — As the number of these workers rises, so too does the age group’s impact.
- Younger Employees Know How to Talk to Young Homeowners — A recent study found that 36% of homeowners nationwide are under age 35.
- Millennials Are More Open to Coaching and Mentoring — In fact, they are more likely to stay at jobs that offer these opportunities.
As the number of millennials in the workforce continues to rise, so too does the age group’s impact on business growth. As we explained in our last blog post, younger employees offer unique advantages to employers, including an ability to use and teach new technology, and a desire to advance their careers.
In the second of our two-part series, we’ll explore two more reasons millennials can make a difference. As with the first blog in this series, this is information to keep in mind as you hire new team members.
Millennial employees know how to talk to younger homeowners.
The U.S. Census Bureau recently found that 36% of homeowners nationwide are under the age of 35. While that rate is lower than any other age group, it’s still a sizable number of individuals — more than one-third of your customer base. And as with any generation, knowing how to relate to their specific needs and interests is essential.
Knowing how to talk to younger homeowners gives your company a distinct advantage.
Pointman Vice President of Customer Success Greg Dooley discussed this topic in a presentation titled “Servicing the New Homeowner — How to Delight Millennials” — watch it here for some tips. Ideas include making sure to answer your phone, offering online appointment booking and rethinking traditional service windows.
As Greg explains, knowing how to talk to younger homeowners gives your company a distinct advantage, and can help your business develop with all of its customers. Earn the trust of these younger homeowners now and they’ll be steady customers for years to come.
Millennial are more open to coaching and mentoring. In fact, they demand it.
One of the greatest needs for business owners is having employees who are open to change — specifically coaching. After all, business practices, attitudes, technology and methods are always changing. And part of your job as a leader is to show your employees how to adapt and why.
A recent study found that millennials want more coaching and mentoring than they currently receive.
A recent study found that millennials want more coaching and mentoring than they currently receive. This is great news for you. Why? It means less worrying about resistance when it comes to coaching your team on new and evolving concepts and practices.
Plus, that same study found that millennial employees are more likely to stay at jobs that offer coaching and mentoring. Greater satisfaction from them means better work for you. So consider discussing coaching and mentorship opportunities during the hiring process.
Looking for more insight on millennials? Check out a past blog post exploring how technology can help you attract and retain younger technicians to your home services business. And remember to read part one of this series, as well.
As you look at ways to grow your business and maximize your team’s potential, don’t forget to explore Pointman PACT, the only field service management software that is supported by unlimited business coaching, a team of analysts and a community of peers. PACT is all about making you and your team stronger and more successful, and that results in world-class experiences for your clients.
2. How do they define success?
Everyone defines success differently. Success to your candidate could mean living comfortably. It could also simply mean getting better at what they do every day. How a candidate answers the success question is another way to discover their character.
3. How well do they adapt to changing environments?
Oftentimes those working in the home service industry do not know the problem until they arrive on the job site. Ask your candidate to give examples of times when they have gone into a job prepared to handle it one way and then had to rewire that thinking due to the reality of the situation. This can reveal humility of character and also demonstrates their adaptability to a changing work environment. Plus, if you add or switch field service management software at any point, you need an employee who can learn to adapt to using this new technology.