Time Tracking Update for Pointman PACT Means More Accurate Reporting — and Increased Efficiency

by

The Pointman Team
March 13, 2019
/
2
minutes to read

Get to the Point

  1. Owners Need to Know Time Is Being Reported Accurately — Time tracking ensures all changes were made accurately and with good intentions.
  1. Technicians Have the Ability to Clock In and Out From the Pointman App — Owners can use this information for payroll or to evaluate time punches with employees.
  1. Accurate Time Tracking Increases Business Efficiency — This update means PACT members can ensure that homeowners are receiving the best possible service.

The latest product release from Pointman, an award-winning software-as-a-service (SaaS) company for service contractors, includes time tracking updates to Pointman’s PACT software that allow dispatchers and business owners to better manage time card entries to account for incorrect or missing entries.

“As an owner, you need to know that your technicians are working efficiently and that time is being reported accurately,” says Pointman Chief Product Officer Steve Raines. “The ability to track time card changes made by technicians means that business owners can ensure all changes were made accurately and with good intentions. That makes for a stronger customer experience.”

The ability to track time card changes made by technicians makes for a stronger customer experience.

With the new update, technicians will have the ability to clock in and clock out from the Pointman app, and also see if they are currently on the clock or not.

This will allow dispatchers and business owners to run, print, and export reports showing times on the clock for the tech, and a calculation of that time. This information can be used for payroll or to evaluate time punches that are incorrect or missing.

Measuring the time technicians spend on a job and then analyzing this data is a key element of PACT, Pointman’s field service management software for contractors in the residential HVAC, electrical and plumbing industries. It is the only software that is supported by business coaching, a team of analysts and a community of peers.

“Our time tracking update is another way for us to help PACT members increase business efficiency, improve their processes, and ensure that homeowners are receiving the best possible service,” Raines says. “And future enhancements are already in the works.”

Are your technicians working as efficiently as possible? From analytics to unlimited business coaching, Pointman PACT has the support you and your team are looking for. Learn more about PACT, and how it can help you grow your business — the right way.  


4. Add-On or Upsell Count and Amount

Here, we’re looking at repairs sold beyond the original reason for the call. Every time you enter a customer’s home your techs have the chance to sell value added work, beyond the repair itself. If you’re training your techs to sell add-on products, don’t you want to know who's doing it well, and who may need a training refresher?

5. Agreement Opportunities/Sales

Maintenance agreements are the key to a consistent client base and essential for keeping your team busy during the shoulder seasons. Every time your technician is in the home of a non-member there is an opportunity to sell. Are they delivering? You need to know.

6. Future Opportunities

Are your technicians talking to customers with forced air heat about the improved comfort that comes with a humidifier? How about the benefits of water softeners or whole-house surge protection? If the customer is interested, but not now, you need to be able to follow up on those opportunities.

How much money do you think gets left on the table just by failing to make a follow-up call to reintroduce an offered product or service? Tracking these opportunities can be the secret to putting more of that money in your pocket. These opportunities are the gold dust that’s hiding in your business. With a little work, there’s a lot of money just waiting to be panned for and earned.

7. Replacement Opportunities/Sales

Repairing a capacitor on a 17-year-old condenser, or the pilot on a 12-year old hot water tank? These are opportunities for replacement, and your techs should be offering that as an option along with the repair itself. You can determine what you consider a replacement opportunity in your business. But regardless of the conditions you establish, you want to know which of your techs is making the most of them. 

And if they didn’t sell? See the previous item. You should be setting this as an opportunity for a follow up.


Have any recommendations for additional information you’ve found to be essential? How do you make sure your team shares these details after each visit? We’d love to know — drop us a line here.

Pass Along these Points
Do you want to see why Pointman is the solution for many of the most successful contractors in the industry today?
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Do you want to see why Pointman is the solution for many of the most successful contractors in the industry today?
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