Time Tracking Update for Pointman PACT Means More Accurate Reporting — and Increased Efficiency

by

The Pointman Team
March 13, 2019
/
2
minutes to read

Get to the Point

  1. Owners Need to Know Time Is Being Reported Accurately — Time tracking ensures all changes were made accurately and with good intentions.
  1. Technicians Have the Ability to Clock In and Out From the Pointman App — Owners can use this information for payroll or to evaluate time punches with employees.
  1. Accurate Time Tracking Increases Business Efficiency — This update means PACT members can ensure that homeowners are receiving the best possible service.

The latest product release from Pointman, an award-winning software-as-a-service (SaaS) company for service contractors, includes time tracking updates to Pointman’s PACT software that allow dispatchers and business owners to better manage time card entries to account for incorrect or missing entries.

“As an owner, you need to know that your technicians are working efficiently and that time is being reported accurately,” says Pointman Chief Product Officer Steve Raines. “The ability to track time card changes made by technicians means that business owners can ensure all changes were made accurately and with good intentions. That makes for a stronger customer experience.”

The ability to track time card changes made by technicians makes for a stronger customer experience.

With the new update, technicians will have the ability to clock in and clock out from the Pointman app, and also see if they are currently on the clock or not.

This will allow dispatchers and business owners to run, print, and export reports showing times on the clock for the tech, and a calculation of that time. This information can be used for payroll or to evaluate time punches that are incorrect or missing.

Measuring the time technicians spend on a job and then analyzing this data is a key element of PACT, Pointman’s field service management software for contractors in the residential HVAC, electrical and plumbing industries. It is the only software that is supported by business coaching, a team of analysts and a community of peers.

“Our time tracking update is another way for us to help PACT members increase business efficiency, improve their processes, and ensure that homeowners are receiving the best possible service,” Raines says. “And future enhancements are already in the works.”

Are your technicians working as efficiently as possible? From analytics to unlimited business coaching, Pointman PACT has the support you and your team are looking for. Learn more about PACT, and how it can help you grow your business — the right way.  

Look at Pricing

The start of the year is a great time to look at pricing. Usually, you have an idea of how your company fared the year prior, and you want to ensure you will continue to grow in the months to come. Many of us make New Year’s resolutions with respect to spending or saving in our personal lives, and it’s no different for business owners. Making sure your pricing is in line with where it should be is one of the strongest ways to start the year the right way.

Part of looking at your price book is finding where the issues are, and that can take time. An HVAC company in January is going to be very busy, so it’s a difficult time for a close look. However, a plumbing company might not be as busy. Whenever you tackle this job, your best bet is to look at what your labor rates are. Start there, and let it trickle down across the board. Ask yourself, “Are my labor rates helping my business stay profitable?”

Remember, there are many different services out there and many different groups or communities that you can engage. Never hesitate to say, “Hey, I’m a business owner in Florida. What should my labor rates be?” You can build your price from there. There are also some great billable hour calculators available.

Set Goals

There is no better time of year for looking inward than January. Set your personal goals and company goals for the following 12 months. If you can break those down into departmental goals, even better! Perhaps that means a CSR booking closing rates a little better, or a truck doing 250,000 a year rather than 200,000.

Many companies have found that using an Objectives and Key Results (OKRs) goal-setting system pays off. Looking for a guidebook when it comes to OKRs? Check out Measure What Matters: How Google, Bono, and the Gates Foundation Rock the World with OKRs by John Doerr. 

One key question is the best way to handle setting goals: Is it smarter for business owners to handle this solo, together with staff, or to delegate completely? 

The best approach is to set goals at the department level. As an owner, you need to take the time to understand what the goals are in each department, and make sure they are in line with your goals for the company. No one likes to set unattainable goals for themselves, so make sure you push your departments to set goals that are lofty, rather than simple ones to feel good about hitting. Entrust your staff to aim higher, and watch how they respond.

Pass Along these Points
Do you want to see why Pointman is the solution for many of the most successful contractors in the industry today?
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Do you want to see why Pointman is the solution for many of the most successful contractors in the industry today?
Learn MoreLearn MoreLearn MoreLearn MoreLearn More

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