Time Tracking Update for Pointman PACT Means More Accurate Reporting — and Increased Efficiency
Get to the Point
- Owners Need to Know Time Is Being Reported Accurately — Time tracking ensures all changes were made accurately and with good intentions.
- Technicians Have the Ability to Clock In and Out From the Pointman App — Owners can use this information for payroll or to evaluate time punches with employees.
- Accurate Time Tracking Increases Business Efficiency — This update means PACT members can ensure that homeowners are receiving the best possible service.
The latest product release from Pointman, an award-winning software-as-a-service (SaaS) company for service contractors, includes time tracking updates to Pointman’s PACT software that allow dispatchers and business owners to better manage time card entries to account for incorrect or missing entries.
“As an owner, you need to know that your technicians are working efficiently and that time is being reported accurately,” says Pointman Chief Product Officer Steve Raines. “The ability to track time card changes made by technicians means that business owners can ensure all changes were made accurately and with good intentions. That makes for a stronger customer experience.”
The ability to track time card changes made by technicians makes for a stronger customer experience.
With the new update, technicians will have the ability to clock in and clock out from the Pointman app, and also see if they are currently on the clock or not.
This will allow dispatchers and business owners to run, print, and export reports showing times on the clock for the tech, and a calculation of that time. This information can be used for payroll or to evaluate time punches that are incorrect or missing.
Measuring the time technicians spend on a job and then analyzing this data is a key element of PACT, Pointman’s field service management software for contractors in the residential HVAC, electrical and plumbing industries. It is the only software that is supported by business coaching, a team of analysts and a community of peers.
“Our time tracking update is another way for us to help PACT members increase business efficiency, improve their processes, and ensure that homeowners are receiving the best possible service,” Raines says. “And future enhancements are already in the works.”
Are your technicians working as efficiently as possible? From analytics to unlimited business coaching, Pointman PACT has the support you and your team are looking for. Learn more about PACT, and how it can help you grow your business — the right way.
2. How do they define success?
Everyone defines success differently. Success to your candidate could mean living comfortably. It could also simply mean getting better at what they do every day. How a candidate answers the success question is another way to discover their character.
3. How well do they adapt to changing environments?
Oftentimes those working in the home service industry do not know the problem until they arrive on the job site. Ask your candidate to give examples of times when they have gone into a job prepared to handle it one way and then had to rewire that thinking due to the reality of the situation. This can reveal humility of character and also demonstrates their adaptability to a changing work environment. Plus, if you add or switch field service management software at any point, you need an employee who can learn to adapt to using this new technology.