To the Point: Trending Topics, Articles and Updates for Contractors From Around the Web — August 2019


Christopher Schobert
Director of Communications
August 27, 2019
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Whether you are the owner of a residential contracting company, a dispatcher or a technician, you are always looking for ways to grow. This month’s roundup of articles from around the web look at different types of growth — profit, leadership, the industry itself. Reading these tips and tactics can help you find the path to your own growth as an owner or employee.

Here are some recent articles that stood out to our team.

Business Strategy

The Price Is Right … Or Is It? (ACCA Now)
Is your pricing correct? If not, you might not see the profits you need. This article reviews some key areas that are sometimes overlooked.

“Differentiate Your Business By Turning Data Into Dollars” (HVAC Today)
“Data should not be wasted or treated carelessly.” Collecting, storing and protecting data is essential — and can be turned into new dollars. 

Customer Service

“An Improved Sales Pitch Can Also Be a Boon for Customer Service” (Cleaner)
Some companies view sales training in a negative light. However, it’s possible to improve your sales process while still maintaining the authentic relationship you want to have with customers.

“5 Customer Success Tips to Sound Like a Pro on the Phone” (Pointman)
How do you sound on the phone to your customers? These tips will help you sound positive, confident and professional. 

Extra Points

“The Top 5 Highest-Paying States for Electricians: 2018” (EC&M)
New York State takes the top spot in the latest research on average hourly wage and salary rates for electricians — but where did your own state wind up?

“The What and Why of Business Transformation in 2019” (Entrepreneur)
“Business transformation” is a buzzword in business these days. It’s all about changing mindsets and putting people first to affect real change.  

Human Resources

“Women In Field Service: A Female Field Technician's Perspective” (Field Technologies Online)
Field service organizations need to take extra care to think about how to make their company appealing not just for new hires in general but also for women specifically.

“New Advisory Committee to Promote Well-paying Careers in Skilled Trades for Young Canadians” (Prime Minister’s Office)
The prime minister of Canada, Justin Trudeau, recently announced the creation of an advisory committee to promote apprenticeships and skilled trades across Canada.

Sales and Marketing

“Marketing Your Business Today” (Contractor)
The internet and social media has made connecting to your client base easier than ever before. However, it has also never been more dangerous.

“Executive Roundtable: Residential Heating” (HVACR Business)
Top HVACR manufacturing executives share some thoughts on heating season and how contractors can market efficiency solutions to customers. 

Software Matters

“Seven Industry Technologies That Drive HVAC Efficiency” (The NEWS)
From virtual reality to 3D printing, new technologies are breathing new life into the HVAC business.

“Digital Takeover? Nearly Half of Americans Own a Digital Assistant, Survey Finds” (USA Today)
A recent survey found that 48% of respondents in the U.S. owned a digital assistant, and 69% of voice assistant owners used their devices every day.

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