To the Point: Trending Topics, Articles and Updates for Contractors From Around the Web — May 2019


The Pointman Team
May 15, 2019
minutes to read

At Pointman, we are always on the lookout for the latest news and analysis for residential plumbing, HVAC and electrical contractors. Check out some recent articles exploring why profitability rather than revenue should be your goal, which states pay the plumbers the most and why HVAC maintenance is so important.

Sales and Marketing

Get More HVAC Sales By Making More Friends (The NEWS)
An HVAC technician discusses how he “became an A+ people guy” with the help of Dale Carnegie’s “How to Win Friends and Influence People.”

How to Shift Your Business Focus From Revenue to Profit (Pumper)
While overall revenue growth is important, your long-term goal should be profitability.

The 3 Marketing Shifts No One Wants to Talk About (ACCA Now)
“The one-way marketing monologue is over.” Since the market has changed, your message must change with it.

HR Strategies

Why Hiring Millennials Will Help You Grow Your Business (Pointman)
In the first of a two-part series (read part two here), Pointman’s Andy Bagner outlines why hiring millennials makes so much sense for business owners.

The One Conversation to Have With a Troublesome Employee (Cleaner)
Need to discipline an employee? An adult conversation, rather than a “progressive discipline policy,” could be the best approach.

Job Tips

HVAC Maintenance: Unnecessary? Think Again (Contracting Business)
Recent studies show that clean, well-serviced HVAC systems outperform those that are neglected.

Industry News

Which States Pay Plumbers Top Dollar? (Contractor)
Which states pay plumbers the best wages? The Bureau of Labor Statistics has been gathering data to answer that question.

New Thruway Authority Scholarship Promotes Skilled Trades (WKBW-TV Channel 7)
The New York State Thruway Authority and the State University of New York system are teaming up for a new scholarship program.

Blue-collar Jobs Like Plumbing Pay $90,000 Without a College Degree, and It's Driving More Workers to Trade School (Business Insider)
Blue-collar professionals are earning more than the average salary for white-collar jobs, and don't require a traditional college degree.

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2. How do they define success? 

Everyone defines success differently. Success to your candidate could mean living comfortably. It could also simply mean getting better at what they do every day. How a candidate answers the success question is another way to discover their character. 

3. How well do they adapt to changing environments?

Oftentimes those working in the home service industry do not know the problem until they arrive on the job site. Ask your candidate to give examples of times when they have gone into a job prepared to handle it one way and then had to rewire that thinking due to the reality of the situation. This can reveal humility of character and also demonstrates their adaptability to a changing work environment. Plus, if you add or switch field service management software at any point, you need an employee who can learn to adapt to using this new technology.

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