On Point:

Resources to help your business grow

Ask For The Sale, It’s Why You’re There

There are a lot of qualities that make a great salesperson. A competitive drive is essential, but so is a level of empathy to understand how a potential customer feels.

May 3, 2018

Business Operations

How To Grow Customer Relationship, So You Can Grow Your Business

Reaching out to a customer after a job to thank them for the opportunity is more than just good manners – it's a way to build a relationship. Demonstrating to a customer that you listen is one of the key ways you'll earn their respect, trust, and ultimately their long-term business.

May 1, 2018

Customer Delight

4 Tips to Get More Reviews

Your customer, aka potential reviewer has the power to give you a review or not to give you a review. But it’s your responsibility to make it as easy as you can for them.

May 1, 2018

Business Operations

4 Ways to Strengthen Your Service And Make Your Team Superior

There was a trend on social media where people would post a collection of 10 things that require zero talent that can make you better. You may have seen these lists before; the message behind these lists is that anyone can make a tremendous difference in the success of their life and their profession. This has led me to reflect back to when I was a HVAC service technician.

April 29, 2018

Recruitment & Retention

Hear "Yes" More and Sell More With Options

In order to feel good about a purchase, customers need to be in control of the decision. Hard pressure tactics leave customers feeling buyer's remorse almost immediately because they feel like they've been put in a weakened position.

April 19, 2018

Business Operations

5 Free Ways to Start Marketing Your Field Service Business Online

Before jumping on board and hiring a pricey agency or digital marketer to join your team, there are plenty of things you can do for free that can significantly increase the amount of internet traffic coming to your site. Plus, by making these changes, you can positively build relationships with present and future customers.

April 16, 2018

Business Operations

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