Welcome to Pointman, We’re the Team Behind the Technology

SWRemote Suite Is Powered By Pointman

Behind SWRemote Suite is a company called Pointman — a Buffalo-based company with decades of experience working in and with the home services industry.

Since 1998, our team has been developing custom software to meet highly specialized needs. Our technical savvy and our passion for helping contractors give homeowners a better experience came together in 2006, when we developed SWRemote as the premier mobile complement to the SuccessWare®21 field service management software.

Since then, we’ve continued to refine and enhance the SWRemote Suite of apps to give contractors powerful tools to work more efficiently and serve their customers better. With real-world experience in residential contracting under our belts — plus the lessons learned from helping over 10,000 contractors in 1,000-plus companies across the United States — we provide software and support driven by a deep understanding of the challenges home service contractors face every day.

Staying True to Our Values

Pointman’s successes are rooted in our core values: Honesty, Honor, Humility and Humor. These principles represent who we want to be — as an organization and as individuals — and are the basis for what we do, who we hire, and how we behave toward each other, our customers and vendors.

We have stayed true to these principles while working with more than 10,000 contractors in nearly 1,000 companies.

Meet the People Making it Happen:

Steve Kiernan II

Co-Founder & Chief Executive Officer

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Steve Raines

Co-Founder & Chief Operating Officer

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Will Kerber

Chief Technology Officer

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Greg Dooley

VP of Customer Success

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Deb Spearing

VP of Human Resources

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Tim McGuire

VP of Content and Community

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Cathy Clemente

Administrative Assistant

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Andy Bagner

Implementation Manager

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Brandon Pearson

Quality Assurance Manager

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Sean Briceland

Software Development Manager

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Rachel Lama

Customer Success Manager

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Mark Conschafter

Senior Product Specialist

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Krishna Gopinath

Senior Software Engineer

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Nicholas Kaczmarek

Creative Director

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Jennifer Duer

Office Administrator

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Angela Strong

Design and Planning Manager

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Derek Miller

Database Administrator

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Want More From Pointman?

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