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Any transferring of data \u2013 for Plus<\/strong> users \u2013 will need to be done on the user\u2019s end and will require BOTH devices (old and new). Thus, PLEASE HOLD ONTO THE OLD DEVICE UNTIL YOUR DATA HAS BEEN SUCCESSFULLY TRANSFERRED OVER.<\/strong>\u00a0<\/span><\/p>\n To transfer your project data<\/strong>, please follow the link provided below for the steps on \u201cHow to back up your data\u201d and \u201cHow to restore data from a backup file\u201d.\u00a0\u00a0<\/span> However, if you are still in offline mode and have data that needs to be uploaded from the OLD device<\/strong>, please go back online, and allow the app to sync your local data with the Cloud data before getting rid of the device.\u00a0<\/span> To find the device id:<\/strong><\/p>\n [\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.7.1″ _module_preset=”default” custom_padding=”0px||1px|||” global_colors_info=”{}”][et_pb_row _builder_version=”4.7.1″ _module_preset=”default” custom_padding=”70px|||||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.7.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_button button_url=”https:\/\/pointman.com\/faq-help\/” button_text=”Back” button_alignment=”center” _builder_version=”4.7.1″ _module_preset=”default” custom_button=”on” button_text_color=”#ffffff” button_bg_color=”#003764″ button_border_color=”#003764″ button_icon=”%%20%%” global_colors_info=”{}”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":" Any transferring of data \u2013 for Plus users \u2013 will need to be done on the user\u2019s end and will require BOTH devices (old and new). Thus, PLEASE HOLD ONTO THE OLD DEVICE UNTIL YOUR DATA HAS BEEN SUCCESSFULLY TRANSFERRED OVER.\u00a0 To transfer your project data, please follow the link provided below for the steps […]<\/p>\n","protected":false},"author":3,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","content-type":"","iawp_total_views":13,"footnotes":""},"categories":[1,11],"tags":[],"class_list":["post-17476","post","type-post","status-publish","format-standard","hentry","category-uncategorized","category-faq"],"_links":{"self":[{"href":"https:\/\/pointman.com\/de_at\/wp-json\/wp\/v2\/posts\/17476","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pointman.com\/de_at\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/pointman.com\/de_at\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/pointman.com\/de_at\/wp-json\/wp\/v2\/users\/3"}],"replies":[{"embeddable":true,"href":"https:\/\/pointman.com\/de_at\/wp-json\/wp\/v2\/comments?post=17476"}],"version-history":[{"count":0,"href":"https:\/\/pointman.com\/de_at\/wp-json\/wp\/v2\/posts\/17476\/revisions"}],"wp:attachment":[{"href":"https:\/\/pointman.com\/de_at\/wp-json\/wp\/v2\/media?parent=17476"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/pointman.com\/de_at\/wp-json\/wp\/v2\/categories?post=17476"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/pointman.com\/de_at\/wp-json\/wp\/v2\/tags?post=17476"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}
<\/span>\u2022<\/span> <\/span>https:\/\/pointman.com\/why-would-uninstalling-the-pointman-app-cause-me-to-lose-my-data\/<\/a>\u00a0\u00a0<\/span>
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If you have a Pro<\/strong> license, you do not need to worry about transferring any data as the data is automatically saved to the Cloud.\u00a0\u00a0<\/span><\/p>\n
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You will then need to contact PointMan Support at\u00a0<\/span>support@prostarcorp.com<\/span><\/a>\u00a0to get your license transferred over<\/strong>. We will <\/span>need the last four characters of the device id for both<\/strong> the old and new device. Please label them accordingly in the email you are composing.<\/span><\/p>\n\n