Happy New Year!

In December, we proposed a new maintenance schedule for 2020 so that we can conduct maintenance on the platform without the down-time interfering with client operations. Maintenance and routine updates may cause visible changes or require certain features to be temporarily disabled.

Our first maintenance downtime window is scheduled to be performed this Saturday on January 25th from 10 p.m. – 2 a.m. MDT. If this window does not work for you and your organization, please contact us to schedule a different time for this mandatory work.

We have three classifications of work on client environments:

1. Routine Updates

Routine updates are deployments that will not cause loss of functionality or downtime for client environments. These updates cause little to no impact on the overall functionality of the solution and usually happen on a weekly basis so we do not provide notice of this work.

2. Maintenance Windows

Maintenance windows are changes to the platform that will improve functionality and security. This work includes virus scans, software patches, and other upgrades that need to be performed on a monthly basis to keep all systems up-to-date. Users will not be able to access the system during this scheduled down-time, so we want to ensure it is outside of our client’s main hours of operation.

3. Hot Fixes

Hot Fixes are changes to the platform that may fall under either of the above categories but must be performed within a short time frame. This work is performed in response to a problem that could affect the integrity of the platform or customer data. Hot Fixes should be rare.

Our first maintenance downtime window is scheduled to be performed this Saturday on January 25th from 10 p.m. – 2 a.m. MDT. This downtime is also scheduled for the same time on the last Saturday of each month. If this window does not work for you and your organization, please contact us to schedule a different time for this mandatory work.

Thank you for working with ProStar.