Industry Tips, Expert Analysis and Unique Insight from the Pointman Team

Catch-up On Our Latest Content

Growth comes from incorporating good business practices, marketing yourself effectively, using business data wisely and generally being as efficient as you can be. Here are 12 tips and tricks from our past year of blog posts to help you do just that.

3 New Year's Resolutions Every Business Owner Must Make

Starting the new year the right way is hugely important — especially for home service business owners. Here’s how to make it your company’s best year yet.

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December 31, 2019

Business Strategy

To the Point: Training Planning, Economic Growth and More December Hot Topics

How do you create an effective training plan for 2020? And what does the 2019 growth in the small business sector mean for you? These are just two of this month’s home service industry hot topics.

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December 23, 2019

Extra Points

Could a Single Phone Call at the End of Every Job Change Your Business?

Does your team know all of the essential information to collect during each visit, and are they sharing it with the office right away? Here’s what info to collect — and why.

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December 10, 2019

Customer Service

To the Point: The ‘Fake News’ of the R22 Phaseout and More November Hot Topics

Is the R22 phaseout “fake news? Is the lack of shop classes increasing student loan debt? These are just two of this month’s home service industry hot topics.

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November 29, 2019

Extra Points

How to Measure Home Services Technician Efficiency

Being busy and being efficient are not the same thing. Learn how to create and use a Technician Efficiency Report to get your techs producing the results you’re looking for.

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November 26, 2019

Business Strategy

5 Ways to Winterize Your Home Service Business

Cold and snow is on the way, whether you are ready or not. That means it’s time to winterize your home services business.

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November 19, 2019

Business Strategy

Commission Plans: The Good, The Bad and the Ugly

Explore the pros and cons of various performance pay plans to find what works for your people, your bottom line and your customers.

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November 12, 2019

Sales & Marketing

Why Accurate Timekeeping Is Critical, Pt. 2: Labor Audits and Family Leave

Keeping accurate data on your employees’ work time? Learn the roles recordkeeping and software play in state wage/hour audits and family/medical leave.

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November 5, 2019

Business Strategy

To the Point: The Year-End Push and Cybersecurity Are October’s Hot Topics

Cybersecurity Awareness Month, the “convenience factor” as a competitive differentiator, and online reputation are a few of the topics on our minds this month.

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October 31, 2019

Extra Points

Why Accurate Timekeeping Is Critical, Pt. 1: OT Disputes

Keeping accurate records of your employees’ work time? Learn what the law requires, what you need in case of a lawsuit and how software can help.

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October 29, 2019

Business Strategy

Eliminate Doughnut Time: How to Ensure Your Techs Are Managing Their Time Properly

As a business owner, it’s up to you to keep on an eye on your technicians’ time management.

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October 22, 2019

Business Strategy

Mail Marketing Tips to Help Grow Your Business

Don’t let cool weather bring your business down — warm up with a marketing refresh! Tips on how to promote your business through direct mail strategies that work.

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October 15, 2019

Sales & Marketing
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