Tips and strategies for your business:

Stay on point with the Pointman blog.

Stay on point with our blog.

Evaluating Field Service Management Software: Asking the Right Questions for Your Business

In order to decide on the right field service management software for your business, you need to understand what to look for.

May 22, 2019

Software Matters

To the Point: Trending Topics, Articles and Updates for Contractors From Around the Web — May 2019

Check out some recent articles exploring HVAC maintenance, why profitability rather than revenue should be your goal and which states pay plumbers the most.

May 15, 2019

Know Your Industry

More Reasons Why Hiring Millennials Will Help You Grow Your Business

In the second of our two-part series, we look at two more reasons millennials can make a difference when it comes to growing your business.

May 6, 2019

Building Your Team

Why Hiring Millennials Will Help You Grow Your Business

In the first of our two-part series, we’ll explore why it’s time to embrace millennial employees and the unique advantages they offer.

April 29, 2019

Building Your Team

To the Point: Articles and Updates for Contractors From Around the Web — April 2019

Check out some recent articles exploring the 2019 outlook for HVAC contractors, online sales and more.

April 26, 2019

Know Your Industry

[Video Included] New Process? No Problem! Tips for Encouraging Team Compliance

Pointman’s Deb Spearing offers tips for motivating your employees to follow new processes in our latest “Stay Ahead of Your Competition” webinar.

April 25, 2019

Building Your Team

[Video Included] 5 Myths About Metrics That Are Hurting Your Business

Pointman's Steve Raines explains how to use your metrics to help your business grow in this 20-minute webinar.

March 29, 2019

Your Business Playbook

Managing Service Agreements Is Easier Than Ever With Latest Pointman Software Update

The latest product release for Pointman PACT members makes managing service agreements easier than ever before.

March 28, 2019

Software Matters

How to Manage Your Online Reputation — and Why It Matters

Bad reviews can be devastating for your business, and that means reputation management is hugely important.

March 22, 2019

Your Business Playbook

Time Tracking Update for Pointman PACT Means More Accurate Reporting — and Increased Efficiency

The latest product release for Pointman PACT helps dispatchers and business owners better manage time card entries from their techs.

March 13, 2019

Software Matters

Find Community in a Facebook Group

Joining and participating in Facebook community groups can be a useful tool for growing your business.

March 8, 2019

Your Business Playbook

[Video Included] Technician & Manager Relationships

Watch this 20 minute webinar to learn the best ways to communicate with your team.

February 28, 2019

Building Your Team

Three Easy Ways to Make Your Customers Love You

You should want your customers to love you because if they do, it means you’ve provided them with a world-class experience.

February 11, 2019

Delight Your Customers

Eliminate Doughnut Time: How to Ensure Your Techs Are Managing Their Time Properly

As a business owner, it’s up to you to keep on an eye on your technicians’ time management.

January 25, 2019

Your Business Playbook

Let’s Get Personal: 3 Ways to Grow Your Customer Relationships

Developing a rapport with your customers is a way to build loyalty and increase referrals.

January 17, 2019

Delight Your Customers

3 New Year's Resolutions Every Business Owner Must Make

Starting the new year the right way is hugely important — especially for business owners. Here’s how to make 2019 your company’s best year yet.

January 2, 2019

Your Business Playbook

How to Kick Ass on the Phone

Word of mouth can be such a powerful and underrated marketing tool and the best way to get a good word out is to have some kick ass customer service skills.

July 17, 2018

Your Business Playbook

7 Ways to Strengthen Communication with Techs in the Field

Communication is the core of business success. Here are 7 simple ways to improve communication between dispatchers and technicians that every business owner needs to start trying TODAY.

July 10, 2018

Building Your Team

How to Schedule More Jobs When You’re Already at Capacity

It’s summer, 95 degrees outside, and you are booked over capacity. So how do you fit in another job? Organize your scheduling, define your pricing strategy, and develop a compensation strategy. Learn how to book another job once your schedule is full.

June 26, 2018

Delight Your Customers

You’re A Hero - Leave Room to Save the Day

Companies are able to grow when their customers are delighted. Being able to be the hero to your customer on the most stressful day of their week or month can be revolutionary for your business.

May 16, 2018

Delight Your Customers

Don’t Depend on One Person to Get the Job Done: Document Business Processes

Documenting your business is really about changing your company's approach to getting better. You'll know you're doing it right when your staff asks to share your docs where they make an impact.

May 15, 2018

Your Business Playbook

3 Things You Can Do Right Now to Run a Better Home Service Business

My business partners and I have started and grown several service-based businesses over the last 20 years and here are three practical things you can do right now to make your life less stressful and your business more productive.

May 14, 2018

Know Your Industry

Building a Business & Revenue on Relationships

"It's been six months since we installed your furnace. Are you happy with it? Also, I remember seeing some stains from standing water. I know someone who could help. What do you think?"

May 11, 2018

Your Business Playbook

Discounts Can Build Trust with Your Team and Your Customers

Now that you’ve got your own contracting business, you’re free to give discounts to customers at your own discretion. Discounts make a big, fast impression. But do you let your employees give discounts?

May 10, 2018

Delight Your Customers

Better Than Perfect: How to Correct Business Mistakes

Companies are still run by people just like you and me. If there’s one absolute certainty in our lives it’s that we will, whether real or manufactured by a customer, make a mistake at some point.

May 9, 2018

Your Business Playbook

Three Ways to Have Better Conversations, Especially with Difficult Customers

Remember how excited you were the day before you opened your doors for business? The future was uncertain, but full of untapped opportunity. You couldn't wait to get started serving all those new clients. When it comes to business and new clients, you have to take the good with the bad, and the bad means working with difficult customers.

May 6, 2018

Your Business Playbook

Ask For The Sale, It’s Why You’re There

There are a lot of qualities that make a great salesperson. A competitive drive is essential, but so is a level of empathy to understand how a potential customer feels.

May 3, 2018

Your Business Playbook

How To Grow Customer Relationship, So You Can Grow Your Business

Reaching out to a customer after a job to thank them for the opportunity is more than just good manners – it's a way to build a relationship. Demonstrating to a customer that you listen is one of the key ways you'll earn their respect, trust, and ultimately their long-term business.

May 1, 2018

Delight Your Customers

4 Tips to Get More Reviews

Your customer, aka potential reviewer has the power to give you a review or not to give you a review. But it’s your responsibility to make it as easy as you can for them.

May 1, 2018

Your Business Playbook

4 Ways to Strengthen Your Service And Make Your Team Superior

There was a trend on social media where people would post a collection of 10 things that require zero talent that can make you better. You may have seen these lists before; the message behind these lists is that anyone can make a tremendous difference in the success of their life and their profession. This has led me to reflect back to when I was a HVAC service technician.

April 29, 2018

Building Your Team

Hear "Yes" More and Sell More With Options

In order to feel good about a purchase, customers need to be in control of the decision. Hard pressure tactics leave customers feeling buyer's remorse almost immediately because they feel like they've been put in a weakened position.

April 19, 2018

Your Business Playbook

5 Free Ways to Start Marketing Your Field Service Business Online

Before jumping on board and hiring a pricey agency or digital marketer to join your team, there are plenty of things you can do for free that can significantly increase the amount of internet traffic coming to your site. Plus, by making these changes, you can positively build relationships with present and future customers.

April 16, 2018

Your Business Playbook

How Can a Discount Make You More Money?

If you ask a technician who is just starting out to estimate the cost of a job, they will definitely take into account labor (the work they have to do) and probably materials. The tech might even include a markup for profit. Since you have to cover all the bills, not just the jobs, you know that there’s a lot more to pricing a job.

April 15, 2018

Your Business Playbook

Create More Valuable Club Memberships

A couple of weeks back I talked about how to properly charge for a service fee. This week I want to use a lot of the same principles but this time talk about the ever-important maintenance club memberships most contractors offer.

April 14, 2018

Your Business Playbook

Be Wary of Employees Who Won’t Take Vacation

When you own a small service business, it's tempting to look on employee vacations as a necessary evil. After all, when your income is from employees getting paid for doing work, every vacation day represents lost revenue.

April 12, 2018

Building Your Team

Insight into What Younger “Millennial” Workers Look For In a Job

Let’s look at how technology can help you attract and retain new and younger “millennial” technicians to your home services business.

April 10, 2018

Building Your Team

Do You Know Your Customer? 5 Ways You Can Get to Know Them Better

In the field service industry, techs are in a unique position to get to know the customer better than many other professionals because of how close-to-home (literally) the work they perform is. While this has its pros, there are also a lot of cons to working so closely with customers, one being the heightened expectations they have.

April 9, 2018

Delight Your Customers

Ready to Grow? Your Distributor Might Be Able To Help!

Have you you thought of using your distributor as a way to grow your business? Because when you think about it, your distributor wants your business to succeed as much as you do; if you are getting paid faster and turning more jobs, you’ll be buying more. They win too!

April 6, 2018

Know Your Industry

How to Strengthen Relationships and Grow Your Business with Club Memberships

Club Memberships are an upcoming strategy I’m seeing many many home service businesses implementing.

April 2, 2018

Your Business Playbook

Getting Ready for the Summer Busy Season

Summertime the “busy season” for many field service companies. Landscapers take care of lawns, roofers capitalize on nice weather, HVAC techs install new air conditioners, and more! Preparing for the extra business is difficult. Any inefficiencies in your off-season will be accentuated and can cost a company potential business and revenue!

March 29, 2018

Your Business Playbook

Why and How to Set Business Goals

Look at your business and everything you hope to accomplish in the upcoming year, and set goals to get there. Most people think of a resolution as something personal, but it's important to set resolutions for your business as well.

March 27, 2018

Your Business Playbook

Better Communication With Your Team is Easier Than You Thought...

I bet the phrase "death by meetings" rarely comes up from staff at small contractors. Who has time for boring yak sessions outside the big jobs today? When more than half of your team is out working jobs for homeowners, the phones are ringing, and you already know you're going into overtime, why pull everyone away?

March 24, 2018

Building Your Team

The Three Things You Need Most In An Employee

Hiring great people is absolutely key to running a great business and often, new business owners think that means hiring smart people. Lee Iacocca once said his secret to success was to "hire people brighter than me and then I get out of their way." It's great to hire smart, but my experience is that smart isn't the most important quality.

March 11, 2018

Building Your Team

How to Make Sure Your Customers Aren’t Leaving You

Customers switch providers for all kinds of reasons. However, a poor customer service experience drove the decision of a whopping 72% of service company customers who switched to another provider. Why? For the most part, that interaction with a CSR is the main interaction the customer has with the company and represents the company.

March 10, 2018

Your Business Playbook

3 Benefits of Customers Declining Work

Nobody likes to hear "No" from a customer. When you've made a significant investment of time and effort to explain and present great options only to have the customer tell you that they just want the quick and inexpensive fix, it can be easy to take the work you've done, crumple it up and "circular file" it.

February 28, 2018

Your Business Playbook

Figuring Out Overhead - When to Pay for Education

My #1 priority on what the employer must always provide for the employee is a safe working environment and a critical component of that is making sure that technicians are well versed in how to keep themselves, their coworkers, and your customers safe when a job is being done.

February 13, 2018

Building Your Team

How Mobile Technology Helps Shift Focus to the Customer

Field Technicians are the face of many companies and now mobile technology investments must shift in focus from just cutting costs and increasing efficiency to really being about the customer.

February 6, 2018

Your Business Playbook

Should Techs Confirm Their Own Work Orders?

In most service companies, a dispatcher typically calls the customer to let them know that the technician is on his way. They may give an estimate and let them know who the technician will be.

January 1, 2018

Building Your Team

Now That You’re Making More, What Do You Do With The Extra Money?

The end of the year is coming; as your budgets are being assessed, you might have found some extra money left over! Now, there are some pretty standard ways to use the money like paying down loans, replacing old equipment, buying supplies for next year, or giving out bonuses. In addition to these "housekeeping" efforts, here are some different ideas on how you can use those funds to improve your business.

November 29, 2017

Your Business Playbook

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