Tips and strategies for your business:

Stay on point with our blogs.

Could a Single Phone Call at the End of Every Job Change Your Business?

Does your team know all of the essential information to collect during each visit, and are they sharing it with the office right away? Here’s what info to collect — and why.

December 10, 2019

Customer Service

To the Point: The ‘Fake News’ of the R22 Phaseout and More November Hot Topics

Is the R22 phaseout “fake news? Is the lack of shop classes increasing student loan debt? These are just two of this month’s home service industry hot topics.

November 29, 2019

Extra Points

How to Measure Home Services Technician Efficiency

Being busy and being efficient are not the same thing. Learn how to create and use a Technician Efficiency Report to get your techs producing the results you’re looking for.

November 26, 2019

Business Strategy

5 Ways to Winterize Your Home Service Business

Cold and snow is on the way, whether you are ready or not. That means it’s time to winterize your home services business.

November 19, 2019

Business Strategy

Commission Plans: The Good, The Bad and the Ugly

Explore the pros and cons of various performance pay plans to find what works for your people, your bottom line and your customers.

November 12, 2019

Sales & Marketing

Why Accurate Timekeeping Is Critical, Pt. 2: Labor Audits and Family Leave

Keeping accurate data on your employees’ work time? Learn the roles recordkeeping and software play in state wage/hour audits and family/medical leave.

November 5, 2019

Business Strategy

To the Point: The Year-End Push and Cybersecurity Are October’s Hot Topics

Cybersecurity Awareness Month, the “convenience factor” as a competitive differentiator, and online reputation are a few of the topics on our minds this month.

October 31, 2019

Extra Points

Why Accurate Timekeeping Is Critical, Pt. 1: OT Disputes

Keeping accurate records of your employees’ work time? Learn what the law requires, what you need in case of a lawsuit and how software can help.

October 29, 2019

Business Strategy

Eliminate Doughnut Time: How to Ensure Your Techs Are Managing Their Time Properly

As a business owner, it’s up to you to keep on an eye on your technicians’ time management.

October 22, 2019

Business Strategy

Mail Marketing Tips to Help Grow Your Business

Don’t let cool weather bring your business down — warm up with a marketing refresh! Tips on how to promote your business through direct mail strategies that work.

October 15, 2019

Sales & Marketing

The Power of Influence in the Workplace: 4 Key Takeaways From the WHVACR Conference

Company influence leaders seek out and command change. That’s one of the things the Pointman team learned at the 16th Annual Women in HVACR Conference.

October 10, 2019

Human Resources

Make Fall a Successful Season for Your HVAC Business

Summer is the busiest season for HVAC companies. That makes fall a great time of year for working proactively to build your business.

October 8, 2019

Sales & Marketing

Pointman Is on the Road! Let’s Meet at These Trade Shows

We’re touring the country to help residential plumbing, HVAC and electrical contractors get their businesses running smoothly and growing to their potential.

October 1, 2019

Extra Points

Heading to a Trade Show? Here’s How to Get the Most Out of the Experience

Trade shows can be overwhelming. Know your goals, take note of standout ideas and be prepared to take action.

October 1, 2019

Business Strategy

To the Point: Apprenticeship Rule Changes and R22 Fears Are September’s Hot Topics

Apprenticeship programs, SMART technology, R22 and video marketing are a few of September’s trending home services topics.

September 26, 2019

Extra Points

Seeking Some Inspiration? 3 Books for Women in the Trades

Looking to build your career and confidence level? Here’s Women in HVACR Board Member Colleen Keyworth’s list of must-read books for women in the trades.

September 24, 2019

Extra Points

Marketing in Her Own Words: Key Points With WHVACR's Colleen Keyworth

There’s a special approach marketers take in the HVACR, electrical and plumbing industries. Colleen Keyworth explains her best practices in the first of a three-part interview series.

September 19, 2019

Sales & Marketing

At the Outset of a New Business, Expect the Unexpected

No matter how experienced you think you are, opening a business is full of surprises. Find out what shocked one HVAC company owner when he struck out on his own.

September 17, 2019

Business Strategy

Scholarship Recipient Is Going the Distance for Women in HVACR

Learn how Morgan Lee, Pointman’s sponsored Women in HVACR scholarship recipient, plans to inspire future generations of young women to enter traditionally male-dominated spaces in technology and engineering.

September 10, 2019

Extra Points

Leaping From Tech to Owner? Get in the Right Mindset

Making the leap from home services tech to business owner requires a different mindset. Learn how to adjust your thinking to get your company off to a good start.

September 4, 2019

Business Strategy

To the Point: Trending Topics, Articles and Updates for Contractors From Around the Web — August 2019

Check out some recent articles exploring how to turn data into dollars, new technologies changing the HVAC business and how one country is promoting careers in the skilled trades.

August 27, 2019

Extra Points

It Starts With the Interview: How to Identify the Future Leaders of Your Company

Building your team is difficult. That’s why making the most of the interview process is so crucial to identifying and retaining qualified talent suited for your company.

August 20, 2019

Human Resources

How Happy Checks and Follow-up Calls Help Ensure Customer Satisfaction

Happy checks and follow-up calls are two important methods for ensuring customer satisfaction, and for increasing business, referrals and revenue.

August 13, 2019

Customer Service

5 Customer Success Tips to Sound Like a Pro on the Phone

How do you sound on the phone to your customers? Check out five customer success tips to help you sound positive, confident and professional.

August 6, 2019

Customer Service

To the Point: Trending Topics, Articles and Updates for Contractors From Around the Web — July 2019

Check out some recent articles exploring succession plans for family businesses, the impending tech shortage and the impact of tariffs on the HVAC industry.

July 30, 2019

Extra Points

7 Tips for Keeping Your Team Safe in Extreme Summer Heat

It’s hot out there — REALLY hot. As the owner of a home service business, it’s important that you help keep your team safe when they’re out on a job.

July 19, 2019

Business Strategy

Stories We Tell: Learning From the History of Buffalo — and Your Own Hometown

Wherever you live, you face the question of how to tell your hometown’s story. In Pointman’s hometown of Buffalo, NY, that question is key to what we do each day.

July 16, 2019

Extra Points

3 Reasons Why Turning Your Existing Customers Into Repeat Customers Is So Important for Your Business

Focusing on existing customers and encouraging their repeat business can pay off in a big way for home service business owners.

July 9, 2019

Customer Service

Is It Time to Start Using Software in Your Business?

Before evaluating field service management software, you must answer an important question: Is it time to start using software in my business?

July 2, 2019

Software Matters

Extra Points: Jobs, Buffett ... Keanu? Why the 'John Wick' Star Should Be Your Business Role Model

Not every role model for business owners needs to be a Warren Buffet type. Here’s why actor Keanu Reeves is an unexpectedly solid choice.

June 28, 2019

Extra Points

To the Point: Trending Topics, Articles and Updates for Contractors From Around the Web — June 2019

Check out some recent articles exploring the executive order extending Texas’ plumbing licensing law, how business owners can create an expectation of safety, and how to attract residential customers.

June 25, 2019

Extra Points

Extra Points: Want to Avoid the Fate of Struggling Barnes & Noble? Be a Business Innovator, Not a Follower

The struggles of Barnes & Noble show that business owners need to always be proactive, not reactive, in order to successfully grow and prosper.

June 21, 2019

Extra Points

Should My Company Be Selling Agreements?

When we talk about service agreements, what do we mean? And why are they such a benefit to contractors and customers?

June 18, 2019

Software Matters

Extra Points: Think Your Business Can’t Be Turned Around? Take a Look at the St. Louis Blues (and Play ‘Gloria’)

The St. Louis Blues went from “worst-to-first,” and the team’s success offers some useful lessons for business owners who are struggling.

June 14, 2019

Extra Points

Is Your HVAC Business Ready for Summer? 5 Ways to Prepare for Your Busiest Season

The summer months mean more appointments and more business. But more jobs do not have to mean more stress for business owners.

June 11, 2019

Business Strategy

Extra Points: Do Your Competitors Inspire You? As the National Spelling Bee Co-champions Proved, Sometimes They Can

Looking at your competitors less as enemies and more as colleagues might help you sleep a little easier — and be more successful.

June 7, 2019

Extra Points

The Loss of Community Impacts Contractors — Here’s How Your Company Can Bring It Back

There are many ways in which business owners can grow the sense of community amongst their team — and with their customers.

June 5, 2019

Business Strategy

Extra Points: Toronto Raptors President’s Bold Moves Paid Off — and Business Owners Should Take Note

Sometimes calculated moves pay off in a big way — just ask Toronto Raptors president Masai Ujiri.

May 31, 2019

Extra Points

Getting Your Team to Use New Software Does Not Have to be a Struggle

Your new software won’t help your business if your team is not going to use it properly. Here’s how to encourage compliance.

May 29, 2019

Business Strategy

Evaluating Field Service Management Software: Asking the Right Questions for Your Business

In order to decide on the right field service management software for your business, you need to understand what to look for.

May 22, 2019

Software Matters

To the Point: Trending Topics, Articles and Updates for Contractors From Around the Web — May 2019

Check out some recent articles exploring HVAC maintenance, why profitability rather than revenue should be your goal and which states pay plumbers the most.

May 15, 2019

Extra Points

More Reasons Why Hiring Millennials Will Help You Grow Your Business

In the second of our two-part series, we look at two more reasons millennials can make a difference when it comes to growing your business.

May 6, 2019

Human Resources

Why Hiring Millennials Will Help You Grow Your Business

In the first of our two-part series, we’ll explore why it’s time to embrace millennial employees and the unique advantages they offer.

April 29, 2019

Human Resources

To the Point: Articles and Updates for Contractors From Around the Web — April 2019

Check out some recent articles exploring the 2019 outlook for HVAC contractors, online sales and more.

April 26, 2019

Extra Points

[Video Included] New Process? No Problem! Tips for Encouraging Team Compliance

Pointman’s Deb Spearing offers tips for motivating your employees to follow new processes in our latest “Stay Ahead of Your Competition” webinar.

April 25, 2019

Human Resources

[Video Included] 5 Myths About Metrics That Are Hurting Your Business

Pointman's Steve Raines explains how to use your metrics to help your business grow in this 20-minute webinar.

March 29, 2019

Business Strategy

Managing Service Agreements Is Easier Than Ever With Latest Pointman Software Update

The latest product release for Pointman PACT members makes managing service agreements easier than ever before.

March 28, 2019

Software Matters

How to Manage Your Online Reputation — and Why It Matters

Bad reviews can be devastating for your business, and that means reputation management is hugely important.

March 22, 2019

Sales & Marketing

Time Tracking Update for Pointman PACT Means More Accurate Reporting — and Increased Efficiency

The latest product release for Pointman PACT helps dispatchers and business owners better manage time card entries from their techs.

March 13, 2019

Software Matters

Find Community in a Facebook Group

Joining and participating in Facebook community groups can be a useful tool for growing your business.

March 8, 2019

Sales & Marketing

[Video Included] Technician & Manager Relationships

Watch this 20 minute webinar to learn the best ways to communicate with your team.

February 28, 2019

Human Resources

Three Easy Ways to Make Your Customers Love You

You should want your customers to love you because if they do, it means you’ve provided them with a world-class experience.

February 11, 2019

Customer Service

Let’s Get Personal: 3 Ways to Grow Your Customer Relationships

Developing a rapport with your customers is a way to build loyalty and increase referrals.

January 17, 2019

Customer Service

3 New Year's Resolutions Every Business Owner Must Make

Starting the new year the right way is hugely important — especially for business owners. Here’s how to make 2019 your company’s best year yet.

January 2, 2019

Business Strategy

7 Ways to Strengthen Communication with Techs in the Field

Communication is the core of business success. Here are 7 simple ways to improve communication between dispatchers and technicians that every business owner needs to start trying TODAY.

July 10, 2018

Human Resources

How to Schedule More Jobs When You’re Already at Capacity

It’s summer, 95 degrees outside, and you are booked over capacity. So how do you fit in another job? Organize your scheduling, define your pricing strategy, and develop a compensation strategy. Learn how to book another job once your schedule is full.

June 26, 2018

Customer Service

You’re A Hero - Leave Room to Save the Day

Companies are able to grow when their customers are delighted. Being able to be the hero to your customer on the most stressful day of their week or month can be revolutionary for your business.

May 16, 2018

Customer Service

Don’t Depend on One Person to Get the Job Done: Document Business Processes

Documenting your business is really about changing your company's approach to getting better. You'll know you're doing it right when your staff asks to share your docs where they make an impact.

May 15, 2018

Business Strategy

3 Things You Can Do Right Now to Run a Better Home Service Business

My business partners and I have started and grown several service-based businesses over the last 20 years and here are three practical things you can do right now to make your life less stressful and your business more productive.

May 14, 2018

Business Strategy

Building a Business & Revenue on Relationships

"It's been six months since we installed your furnace. Are you happy with it? Also, I remember seeing some stains from standing water. I know someone who could help. What do you think?"

May 11, 2018

Business Strategy

Discounts Can Build Trust with Your Team and Your Customers

Now that you’ve got your own contracting business, you’re free to give discounts to customers at your own discretion. Discounts make a big, fast impression. But do you let your employees give discounts?

May 10, 2018

Customer Service

Better Than Perfect: How to Correct Business Mistakes

Companies are still run by people just like you and me. If there’s one absolute certainty in our lives it’s that we will, whether real or manufactured by a customer, make a mistake at some point.

May 9, 2018

Business Strategy

Three Ways to Have Better Conversations, Especially with Difficult Customers

Remember how excited you were the day before you opened your doors for business? The future was uncertain, but full of untapped opportunity. You couldn't wait to get started serving all those new clients. When it comes to business and new clients, you have to take the good with the bad, and the bad means working with difficult customers.

May 6, 2018

Business Strategy

Ask For The Sale, It’s Why You’re There

There are a lot of qualities that make a great salesperson. A competitive drive is essential, but so is a level of empathy to understand how a potential customer feels.

May 3, 2018

Business Strategy

How To Grow Customer Relationship, So You Can Grow Your Business

Reaching out to a customer after a job to thank them for the opportunity is more than just good manners – it's a way to build a relationship. Demonstrating to a customer that you listen is one of the key ways you'll earn their respect, trust, and ultimately their long-term business.

May 1, 2018

Customer Service

4 Tips to Get More Reviews

Your customer, aka potential reviewer has the power to give you a review or not to give you a review. But it’s your responsibility to make it as easy as you can for them.

May 1, 2018

Business Strategy

4 Ways to Strengthen Your Service And Make Your Team Superior

There was a trend on social media where people would post a collection of 10 things that require zero talent that can make you better. You may have seen these lists before; the message behind these lists is that anyone can make a tremendous difference in the success of their life and their profession. This has led me to reflect back to when I was a HVAC service technician.

April 29, 2018

Human Resources

Hear "Yes" More and Sell More With Options

In order to feel good about a purchase, customers need to be in control of the decision. Hard pressure tactics leave customers feeling buyer's remorse almost immediately because they feel like they've been put in a weakened position.

April 19, 2018

Business Strategy

5 Free Ways to Start Marketing Your Field Service Business Online

Before jumping on board and hiring a pricey agency or digital marketer to join your team, there are plenty of things you can do for free that can significantly increase the amount of internet traffic coming to your site.

April 16, 2018

Sales & Marketing

How Can a Discount Make You More Money?

If you ask a technician who is just starting out to estimate the cost of a job, they will definitely take into account labor (the work they have to do) and probably materials. The tech might even include a markup for profit. Since you have to cover all the bills, not just the jobs, you know that there’s a lot more to pricing a job.

April 15, 2018

Business Strategy

Create More Valuable Club Memberships

A couple of weeks back I talked about how to properly charge for a service fee. This week I want to use a lot of the same principles but this time talk about the ever-important maintenance club memberships most contractors offer.

April 14, 2018

Business Strategy

Be Wary of Employees Who Won’t Take Vacation

When you own a small service business, it's tempting to look on employee vacations as a necessary evil. After all, when your income is from employees getting paid for doing work, every vacation day represents lost revenue.

April 12, 2018

Human Resources

Insight into What Younger “Millennial” Workers Look For In a Job

Let’s look at how technology can help you attract and retain new and younger “millennial” technicians to your home services business.

April 10, 2018

Human Resources

Do You Know Your Customer? 5 Ways You Can Get to Know Them Better

In the field service industry, techs are in a unique position to get to know the customer better than many other professionals because of how close-to-home (literally) the work they perform is. While this has its pros, there are also a lot of cons to working so closely with customers, one being the heightened expectations they have.

April 9, 2018

Customer Service

Ready to Grow? Your Distributor Might Be Able To Help!

Have you you thought of using your distributor as a way to grow your business? Because when you think about it, your distributor wants your business to succeed as much as you do; if you are getting paid faster and turning more jobs, you’ll be buying more. They win too!

April 6, 2018

Sales & Marketing

How to Strengthen Relationships and Grow Your Business with Club Memberships

Club Memberships are an upcoming strategy I’m seeing many many home service businesses implementing.

April 2, 2018

Business Strategy

Getting Ready for the Summer Busy Season

Summertime the “busy season” for many field service companies. Landscapers take care of lawns, roofers capitalize on nice weather, HVAC techs install new air conditioners, and more! Preparing for the extra business is difficult. Any inefficiencies in your off-season will be accentuated and can cost a company potential business and revenue!

March 29, 2018

Business Strategy

Why and How to Set Business Goals

Look at your business and everything you hope to accomplish in the upcoming year, and set goals to get there. Most people think of a resolution as something personal, but it's important to set resolutions for your business as well.

March 27, 2018

Business Strategy

Better Communication With Your Team is Easier Than You Thought...

I bet the phrase "death by meetings" rarely comes up from staff at small contractors. Who has time for boring yak sessions outside the big jobs today? When more than half of your team is out working jobs for homeowners, the phones are ringing, and you already know you're going into overtime, why pull everyone away?

March 24, 2018

Human Resources

The Three Things You Need Most In An Employee

Hiring great people is absolutely key to running a great business and often, new business owners think that means hiring smart people. Lee Iacocca once said his secret to success was to "hire people brighter than me and then I get out of their way." It's great to hire smart, but my experience is that smart isn't the most important quality.

March 11, 2018

Human Resources

How to Make Sure Your Customers Aren’t Leaving You

Customers switch providers for all kinds of reasons. However, a poor customer service experience drove the decision of a whopping 72% of service company customers who switched to another provider. Why? For the most part, that interaction with a CSR is the main interaction the customer has with the company and represents the company.

March 10, 2018

Customer Service

3 Benefits of Customers Declining Work

Nobody likes to hear "No" from a customer. When you've made a significant investment of time and effort to explain and present great options only to have the customer tell you that they just want the quick and inexpensive fix, it can be easy to take the work you've done, crumple it up and "circular file" it.

February 28, 2018

Business Strategy

Figuring Out Overhead - When to Pay for Education

My #1 priority on what the employer must always provide for the employee is a safe working environment and a critical component of that is making sure that technicians are well versed in how to keep themselves, their coworkers, and your customers safe when a job is being done.

February 13, 2018

Human Resources

How Mobile Technology Helps Shift Focus to the Customer

Field Technicians are the face of many companies and now mobile technology investments must shift in focus from just cutting costs and increasing efficiency to really being about the customer.

February 6, 2018

Customer Service

Should Techs Confirm Their Own Work Orders?

In most service companies, a dispatcher typically calls the customer to let them know that the technician is on his way. They may give an estimate and let them know who the technician will be.

January 1, 2018

Human Resources

Now That You’re Making More, What Do You Do With The Extra Money?

In addition to replacing old equipment or buying supplies, here are some different ideas on how you can use extra money to improve your business.

November 29, 2017

Business Strategy