Industry tips, expert analysis and unique insight from the Pointman team.

Run your business better and become more efficient:

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Blogs

Is Your HVAC Business Ready for Summer? 5 Ways to Prepare for Your Busiest Season

The summer months mean more appointments and more business. But more jobs do not have to mean more stress for business owners.

June 11, 2019

Business Strategy

The Loss of Community Impacts Contractors — Here’s How Your Company Can Bring It Back

There are many ways in which business owners can grow the sense of community amongst their team — and with their customers.

June 5, 2019

Business Strategy

Getting Your Team to Use New Software Does Not Have to be a Struggle

Your new software won’t help your business if your team is not going to use it properly. Here’s how to encourage compliance.

May 29, 2019

Business Strategy

[Video Included] 5 Myths About Metrics That Are Hurting Your Business

Pointman's Steve Raines explains how to use your metrics to help your business grow in this 20-minute webinar.

March 29, 2019

Business Strategy

Webinars

5 Myths About Metrics That Are Hurting Your Business

March 18, 2019

Videos

Our content technicians are on the job! Watch for updates soon.

Books

Tough Conversations

By the time a customer calls they have likely exhausted any patience already. Here's how to turn around problems for your customers.

Customer Service

Delight customers, earn repeat business and increase referrals:

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Blogs

How Happy Checks and Follow-up Calls Help Ensure Customer Satisfaction

Happy checks and follow-up calls are two important methods for ensuring customer satisfaction, and for increasing business, referrals and revenue.

August 13, 2019

Customer Service

5 Customer Success Tips to Sound Like a Pro on the Phone

How do you sound on the phone to your customers? Check out five customer success tips to help you sound positive, confident and professional.

August 6, 2019

Customer Service

3 Reasons Why Turning Your Existing Customers Into Repeat Customers Is So Important for Your Business

Focusing on existing customers and encouraging their repeat business can pay off in a big way for home service business owners.

July 9, 2019

Customer Service

Three Easy Ways to Make Your Customers Love You

You should want your customers to love you because if they do, it means you’ve provided them with a world-class experience.

February 11, 2019

Customer Service

Webinars

Our content technicians are on the job! Watch for updates soon.

Videos

Servicing the New Homeowner - How to Delight Millennials

February 6, 2019

Books

Tough Conversations

By the time a customer calls they have likely exhausted any patience already. Here's how to turn around problems for your customers.

Customer Service

Manage your team and find the employees you need:

Blogs Webinars Videos Books

Blogs

The Power of Influence in the Workplace: 4 Key Takeaways From the WHVACR Conference

Company influence leaders seek out and command change. That’s one of the things the Pointman team learned at the 16th Annual Women in HVACR Conference.

October 10, 2019

Human Resources

It Starts With the Interview: How to Identify the Future Leaders of Your Company

Building your team is difficult. That’s why making the most of the interview process is so crucial to identifying and retaining qualified talent suited for your company.

August 20, 2019

Human Resources

More Reasons Why Hiring Millennials Will Help You Grow Your Business

In the second of our two-part series, we look at two more reasons millennials can make a difference when it comes to growing your business.

May 6, 2019

Human Resources

Why Hiring Millennials Will Help You Grow Your Business

In the first of our two-part series, we’ll explore why it’s time to embrace millennial employees and the unique advantages they offer.

April 29, 2019

Human Resources

Webinars

Hiring and Firing in Your Home Service Business

September 10, 2019

New Process? No Problem! Tips for encouraging team compliance.

April 25, 2019

Technician and Manager Relationships

March 1, 2019

Videos

Technician/Manager Relationships

February 6, 2019

Books

Tough Conversations

By the time a customer calls they have likely exhausted any patience already. Here's how to turn around problems for your customers.

Customer Service

Get more sales and showcase your business:

Blogs Webinars Videos Books

Blogs

Home (Services) for the Holidays: Direct Mail Marketing Tips to Help Grow Your Business

Don’t let cool weather bring you down — instead, build up business with a marketing refresh! Here’s a few tips on how to promote your business through direct mail strategies that work.

October 15, 2019

Sales and Marketing

Make Fall a Successful Season for Your HVAC Business

Summer is the busiest season for HVAC companies. That makes fall a great time of year for working proactively to build your business.

October 8, 2019

Sales and Marketing

Marketing in Her Own Words: Key Points With Women in HVACR's Colleen Keyworth

There’s a special approach marketers take in the HVACR, electrical and plumbing industries. Colleen Keyworth explains her best practices in the first of a three-part interview series.

September 19, 2019

Sales and Marketing

How to Manage Your Online Reputation — and Why It Matters

Bad reviews can be devastating for your business, and that means reputation management is hugely important.

March 22, 2019

Sales and Marketing

Webinars

Loss of Community — Why It Matters to You as a Contractor

June 4, 2019

Videos

Managing Online Relationships and Reputations

February 6, 2019

Books

Tough Conversations

By the time a customer calls they have likely exhausted any patience already. Here's how to turn around problems for your customers.

Customer Service

Discover how technology and software can help your business:

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Blogs

Is It Time to Start Using Software in Your Business?

Before evaluating field service management software, you must answer an important question: Is it time to start using software in my business?

July 2, 2019

Software Matters

Should My Company Be Selling Agreements?

When we talk about service agreements, what do we mean? And why are they such a benefit to contractors and customers?

June 18, 2019

Software Matters

Evaluating Field Service Management Software: Asking the Right Questions for Your Business

In order to decide on the right field service management software for your business, you need to understand what to look for.

May 22, 2019

Software Matters

Managing Service Agreements Is Easier Than Ever With Latest Pointman Software Update

The latest product release for Pointman PACT members makes managing service agreements easier than ever before.

March 28, 2019

Software Matters

Webinars

It's a Trap! Why Online Booking Isn’t Really What Your Customers (or You) Want

September 5, 2019

Videos

Why Does PACT Matter to the Industry?

February 6, 2019

PACT Overview

February 6, 2019

The PACT Solution

January 4, 2019

PACT Explained

December 7, 2018

Books

Tough Conversations

By the time a customer calls they have likely exhausted any patience already. Here's how to turn around problems for your customers.

Customer Service

Explore hot topics and learn leadership skills:

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Blogs

Pointman Is on the Road! Let’s Meet at These Trade Shows

We’re touring the country to help residential plumbing, HVAC and electrical contractors get their businesses running smoothly and growing to their potential.

October 1, 2019

To the Point: Apprenticeship Rule Changes and R22 Fears Are September’s Hot Topics

Apprenticeship programs, SMART technology, R22 and video marketing are a few of September’s trending home services topics.

September 26, 2019

Seeking Some Inspiration? 3 Books for Women in the Trades

Looking to build your career and confidence level? Here’s Women in HVACR Board Member Colleen Keyworth’s list of must-read books for women in the trades.

September 24, 2019

Scholarship Recipient Is Going the Distance for Women in HVACR

Learn how Morgan Lee, Pointman’s sponsored Women in HVACR scholarship recipient, plans to inspire future generations of young women to enter traditionally male-dominated spaces in technology and engineering.

September 10, 2019

Webinars

Our content technicians are on the job! Watch for updates soon.

Videos

Partner Presentation with Service Roundtable

February 6, 2019

Partner Presentation with Women in HVACR

February 6, 2019

Partner Presentation with Online Access

February 6, 2019

Books

Tough Conversations

By the time a customer calls they have likely exhausted any patience already. Here's how to turn around problems for your customers.

Customer Service