Industry tips, expert analysis and unique insight from the Pointman team.

Why Accurate Timekeeping Is Critical, Pt. 1: OT Disputes

Keeping accurate records of your employees’ work time? Learn what the law requires, what you need in case of a lawsuit and how software can help.

October 29, 2019

Eliminate Doughnut Time: How to Ensure Your Techs Are Managing Their Time Properly

As a business owner, it’s up to you to keep on an eye on your technicians’ time management.

October 22, 2019

Heading to a Trade Show? Here’s How to Get the Most Out of the Experience

Trade shows can be overwhelming. Know your goals, take note of standout ideas and be prepared to take action.

October 1, 2019

Webinars

5 Myths About Metrics That Are Hurting Your Business

March 18, 2019

Videos

Our content technicians are on the job! Watch for updates soon.

Books

Tough Conversations

By the time a customer calls they have likely exhausted any patience already. Here's how to turn around problems for your customers.

Customer Service

Delight customers, earn repeat business and increase referrals:

Blogs

Could a Single Phone Call at the End of Every Job Change Your Business?

Does your team know all of the essential information to collect during each visit, and are they sharing it with the office right away? Here’s what info to collect — and why.

December 10, 2019

How Happy Checks and Follow-up Calls Help Ensure Customer Satisfaction

Happy checks and follow-up calls are two important methods for ensuring customer satisfaction, and for increasing business, referrals and revenue.

August 13, 2019

5 Customer Success Tips to Sound Like a Pro on the Phone

How do you sound on the phone to your customers? Check out five customer success tips to help you sound positive, confident and professional.

August 6, 2019

3 Reasons Why Turning Your Existing Customers Into Repeat Customers Is So Important for Your Business

Focusing on existing customers and encouraging their repeat business can pay off in a big way for home service business owners.

July 9, 2019

Webinars

Our content technicians are on the job! Watch for updates soon.

Videos

Servicing the New Homeowner - How to Delight Millennials

February 6, 2019

Books

Tough Conversations

By the time a customer calls they have likely exhausted any patience already. Here's how to turn around problems for your customers.

Customer Service

Manage your team and find the employees you need:

Blogs

The Power of Influence in the Workplace: 4 Key Takeaways From the WHVACR Conference

Company influence leaders seek out and command change. That’s one of the things the Pointman team learned at the 16th Annual Women in HVACR Conference.

October 10, 2019

It Starts With the Interview: How to Identify the Future Leaders of Your Company

Building your team is difficult. That’s why making the most of the interview process is so crucial to identifying and retaining qualified talent suited for your company.

August 20, 2019

More Reasons Why Hiring Millennials Will Help You Grow Your Business

In the second of our two-part series, we look at two more reasons millennials can make a difference when it comes to growing your business.

May 6, 2019

Why Hiring Millennials Will Help You Grow Your Business

In the first of our two-part series, we’ll explore why it’s time to embrace millennial employees and the unique advantages they offer.

April 29, 2019

Webinars

Hiring and Firing in Your Home Service Business

September 10, 2019

New Process? No Problem! Tips for encouraging team compliance.

April 25, 2019

Technician and Manager Relationships

March 1, 2019

Videos

Technician/Manager Relationships

February 6, 2019

Books

Tough Conversations

By the time a customer calls they have likely exhausted any patience already. Here's how to turn around problems for your customers.

Customer Service

Get more sales and showcase your business:

Blogs

Commission Plans: The Good, The Bad and the Ugly

Explore the pros and cons of various performance pay plans to find what works for your people, your bottom line and your customers.

November 12, 2019

Mail Marketing Tips to Help Grow Your Business

Don’t let cool weather bring your business down — warm up with a marketing refresh! Tips on how to promote your business through direct mail strategies that work.

October 15, 2019

Make Fall a Successful Season for Your HVAC Business

Summer is the busiest season for HVAC companies. That makes fall a great time of year for working proactively to build your business.

October 8, 2019

Marketing in Her Own Words: Key Points With WHVACR's Colleen Keyworth

There’s a special approach marketers take in the HVACR, electrical and plumbing industries. Colleen Keyworth explains her best practices in the first of a three-part interview series.

September 19, 2019

Webinars

Loss of Community — Why It Matters to You as a Contractor

June 4, 2019

Videos

Managing Online Relationships and Reputations

February 6, 2019

Books

Tough Conversations

By the time a customer calls they have likely exhausted any patience already. Here's how to turn around problems for your customers.

Customer Service

Explore hot topics and learn leadership skills:

Blogs

To the Point: Training Planning, Economic Growth and More December Hot Topics

How do you create an effective training plan for 2020? And what does the 2019 growth in the small business sector mean for you? These are just two of this month’s home service industry hot topics.

December 23, 2019

To the Point: The ‘Fake News’ of the R22 Phaseout and More November Hot Topics

Is the R22 phaseout “fake news? Is the lack of shop classes increasing student loan debt? These are just two of this month’s home service industry hot topics.

November 29, 2019

To the Point: The Year-End Push and Cybersecurity Are October’s Hot Topics

Cybersecurity Awareness Month, the “convenience factor” as a competitive differentiator, and online reputation are a few of the topics on our minds this month.

October 31, 2019

Pointman Is on the Road! Let’s Meet at These Trade Shows

We’re touring the country to help residential plumbing, HVAC and electrical contractors get their businesses running smoothly and growing to their potential.

October 1, 2019