[et_pb_section fb_built=”1″ admin_label=”Hero” _builder_version=”4.25.2″ _module_preset=”default” use_background_color_gradient=”on” background_color_gradient_direction=”148deg” background_color_gradient_stops=”#ffffff 30%|rgba(255,255,255,0.86) 100%” background_color_gradient_overlays_image=”on” background_color_gradient_start=”rgba(0,0,0,0.5)” background_color_gradient_end=”rgba(0,0,0,0.75)” background_image=”https:\/\/premadesections.divi.support\/premade\/wp-content\/uploads\/sites\/4\/2023\/11\/1920×1080.jpg” custom_padding=”8vw||0px||false|false” locked=”off” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.24.2″ _module_preset=”5138c454-be54-4233-bd3b-f8e6a8747976″ locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.23.1″ _module_preset=”73121f80-a3ef-4484-8763-c3f18e3c56d2″ global_colors_info=”{}”][et_pb_heading title=”Careers at PointMan” _builder_version=”4.24.2″ _module_preset=”f0c675ea-2574-4d0e-b725-30f8550a8550″ title_level=”h4″ title_font=”IBM Plex Sans|IBM Plex Sans Condensed_weight||on|||||” title_text_color=”#2e5266″ title_font_size=”14px” title_letter_spacing=”1px” title_line_height=”1.4em” custom_margin=”||10px||false|false” title_font_size_tablet=”13px” title_font_size_phone=”13px” title_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{%22#2e5266%22:%91%22title_text_color%22%93}”][\/et_pb_heading][et_pb_heading title=”Map What Matters. Build What\u2019s Next.” _builder_version=”4.24.2″ _module_preset=”ddeb8c09-9078-4424-bc15-2efb6572e28e” title_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” title_text_color=”#0e0c19″ title_font_size=”72px” title_line_height=”1.15em” title_font_size_tablet=”40px” title_font_size_phone=”24px” title_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][\/et_pb_heading][et_pb_text quote_border_color=”#6e8898″ _builder_version=”4.24.2″ _module_preset=”2c55a9c4-feed-423b-9edb-ae0b5b365cac” text_font=”IBM Plex Sans|IBM Plex Sans_weight|||||||” text_text_color=”#3c3a47″ text_font_size=”16px” text_line_height=”1.75em” link_font=”|IBM Plex Sans_weight|||||||” link_text_color=”#2e5266″ quote_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” quote_text_color=”#0e0c19″ header_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_text_color=”#0e0c19″ header_font_size=”72px” header_line_height=”1.15em” header_2_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_2_text_color=”#0e0c19″ header_2_font_size=”50px” header_2_line_height=”1.2em” header_3_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_3_text_color=”#0e0c19″ header_3_font_size=”32px” header_3_line_height=”1.3em” header_4_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_4_text_color=”#0e0c19″ header_4_font_size=”24px” header_4_line_height=”1.4em” header_5_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_5_text_color=”#0e0c19″ header_5_font_size=”18px” header_5_line_height=”1.4em” header_6_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_6_text_color=”#0e0c19″ header_6_line_height=”1.5em” custom_margin=”||||false|false” text_font_size_tablet=”15px” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”40px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”28px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|phone” header_3_font_size_tablet=”22px” header_3_font_size_phone=”17px” header_3_font_size_last_edited=”on|phone” header_4_font_size_tablet=”18px” header_4_font_size_phone=”15px” header_4_font_size_last_edited=”on|tablet” header_5_font_size_tablet=”15px” header_5_font_size_phone=”14px” header_5_font_size_last_edited=”on|desktop” header_6_font_size_tablet=”13px” header_6_font_size_phone=”13px” header_6_font_size_last_edited=”on|desktop” locked=”off” global_colors_info=”{}”]<\/p>\n
Explore opportunities to help deliver precise utility mapping solutions that keep projects moving safely, efficiently, and confidently.<\/p>\n
[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Listings” _builder_version=”4.25.1″ _module_preset=”default” custom_padding=”0px|||||” collapsed=”on” global_colors_info=”{}”][et_pb_row _builder_version=”4.25.1″ _module_preset=”default” custom_padding=”||0px|||” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Customer Success & Sales Development Representative” _builder_version=”4.25.1″ _module_preset=”c33f07d9-41e0-421a-8799-5799df695cce” title_level=”h2″ title_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” title_text_align=”center” title_text_color=”#0e0c19″ title_font_size=”50px” title_line_height=”1.2em” custom_margin=”||10px||false|false” title_font_size_tablet=”28px” title_font_size_phone=”20px” title_font_size_last_edited=”on|phone” locked=”off” global_colors_info=”{}”][\/et_pb_heading][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.25.2″ _module_preset=”_initial” custom_margin=”||30px||false|false” border_width_bottom=”2px” border_color_bottom=”rgba(0,0,0,0.08)” locked=”off” global_colors_info=”{}”][et_pb_column type=”4_4″ _builder_version=”4.25.1″ _module_preset=”default” global_colors_info=”{}”][et_pb_heading title=”Customer Success & Sales Development Representative” _builder_version=”4.27.7″ _module_preset=”a3805066-8711-43c7-9f62-5782da0e9f7a” title_level=”h5″ title_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” title_text_color=”#0e0c19″ title_font_size=”18px” title_line_height=”1.4em” custom_margin=”||10px||false|false” hover_enabled=”0″ title_font_size_tablet=”15px” title_font_size_phone=”14px” title_font_size_last_edited=”on|phone” global_colors_info=”{}” sticky_enabled=”0″][\/et_pb_heading][et_pb_heading title=”Location Grand Junction Colorado or remote – Full Time” _builder_version=”4.27.7″ _module_preset=”e8a6df2b-53a6-4b58-8bda-5426d033ba1a” title_level=”h6″ title_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” title_text_color=”#0e0c19″ title_font_size=”14px” title_line_height=”1.5em” custom_margin=”||10px||false|false” title_font_size_tablet=”13px” title_font_size_phone=”13px” title_font_size_last_edited=”on|desktop” global_colors_info=”{}”][\/et_pb_heading][et_pb_text quote_border_color=”#6e8898″ _builder_version=”4.27.7″ _module_preset=”2c55a9c4-feed-423b-9edb-ae0b5b365cac” text_font=”IBM Plex Sans|IBM Plex Sans_weight|||||||” text_text_color=”#3c3a47″ text_font_size=”16px” text_line_height=”1.75em” link_font=”|IBM Plex Sans_weight|||||||” link_text_color=”#2e5266″ quote_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” quote_text_color=”#0e0c19″ header_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_text_color=”#0e0c19″ header_font_size=”72px” header_line_height=”1.15em” header_2_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_2_text_color=”#0e0c19″ header_2_font_size=”50px” header_2_line_height=”1.2em” header_3_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_3_text_color=”#0e0c19″ header_3_font_size=”32px” header_3_line_height=”1.3em” header_4_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_4_text_color=”#0e0c19″ header_4_font_size=”24px” header_4_line_height=”1.4em” header_5_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_5_text_color=”#0e0c19″ header_5_font_size=”18px” header_5_line_height=”1.4em” header_6_font=”IBM Plex Sans Condensed|IBM Plex Sans Condensed_weight|||||||” header_6_text_color=”#0e0c19″ header_6_line_height=”1.5em” custom_margin=”||||false|false” custom_padding=”||0px|||” text_font_size_tablet=”15px” text_font_size_phone=”14px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”40px” header_font_size_phone=”24px” header_font_size_last_edited=”on|desktop” header_2_font_size_tablet=”28px” header_2_font_size_phone=”20px” header_2_font_size_last_edited=”on|phone” header_3_font_size_tablet=”22px” header_3_font_size_phone=”17px” header_3_font_size_last_edited=”on|phone” header_4_font_size_tablet=”18px” header_4_font_size_phone=”15px” header_4_font_size_last_edited=”on|tablet” header_5_font_size_tablet=”15px” header_5_font_size_phone=”14px” header_5_font_size_last_edited=”on|desktop” header_6_font_size_tablet=”13px” header_6_font_size_phone=”13px” header_6_font_size_last_edited=”on|desktop” global_colors_info=”{}”]<\/p>\n
Location: US<\/strong><\/p>\n Department: Sales<\/strong><\/p>\n Reports To: Sales Director<\/strong><\/p>\n Job Type: Full-time<\/strong><\/p>\n We are a geospatial SaaS company seeking a relationship-focused Customer Success & Sales Development Representative to help customers achieve value from PointMan while also supporting new-business development.<\/p>\n The primary responsibility of this role is to maintain regular contact with customers, coordinate Quarterly Business Reviews, identify usage or satisfaction risks and help reduce churn. The role will also support sales-development activity when customer-success priorities allow. It offers a potential career path into Customer Success Management, Account Management or a full Sales role.<\/p>\n The person in this role should become the internal owner of the QBR process. This includes maintaining the QBR calendar, confirming attendees and objectives, preparing account information, recording customer priorities and concerns, producing action plans, tracking completion and escalating renewal or relationship risks.<\/p>\n The QBR owner should help the business understand whether customers are receiving value and whether they are likely to renew, expand or become an advocacy reference. This is more than simply arranging meetings.<\/p>\n The initial weighting should favour customer success and retention: approximately 70% customer engagement, QBRs and retention support, and 30% sales-development contribution.<\/p>\n This role may progress to Senior Customer Success Representative, Customer Success Manager, Account Manager, Account Executive or Sales Executive. A move into full Sales should be supported by development in discovery conversations, qualification, product demonstrations, commercial messaging, proposal preparation, objection handling, negotiation, closing and account transition.<\/p>\nJob summary<\/strong><\/h3>\n
Key responsibilities<\/strong>
Customer engagement and QBRs<\/h3>\n
\n
Churn prevention and account health<\/h3>\n
\n
Sales development support<\/h3>\n
\n
QBR ownership<\/h3>\n
Success measures<\/strong><\/h3>\n
\n
Experience and qualifications<\/strong><\/h3>\n
\n
Preferred traits<\/strong><\/h3>\n
\n
Career progression<\/strong><\/h3>\n
Compensation and benefits<\/strong><\/h3>\n
\n