In order to meet the system and security requirements set forth by Google’s newest storage policy, PointMan was required to make certain changes regarding how user data is stored.
Before this policy, PointMan was allowed to store your data separate from the application itself, meaning uninstalling the PointMan app would not cause you to lose any data. However, with this new policy, all local data is now stored within the app’s scoped storage, meaning you will now lose your local data if you uninstall the app. If you have a Pro license, your data is stored in the cloud unless you are offline.
Note: Google’s new way of handling storage on Android devices is very similar to how Apple handles storage on iOS devices.
How do I prevent any data loss?
To prevent any data loss, PointMan has provided a way for users to manually back up their data and then restore it. This can be done from the Settings page in the PointMan app.
When should I back up my data?
- Before you uninstall PointMan
Obs! It is generally better to use Safe Launch mode instead for troubleshooting
- If you have a Plus license, at regular intervals
- If you have a Pro license, when you are offline for extended periods
Obs! It is generally better to go online at regular intervals
How do I backup my data?
- Open the PointMan app.
- Tap the icon in the upper left corner of the Map view to open the Menu panel.
- Tap “Settings”.
- Scroll down to the “Backup” section.
- Tap the “Backup” button and then tap “OK”.
- If you would like, rename the file and select where you would like to store the backup file for potential future use.
Note: The following are high recommendations for saving your backup files.- If you are changing the file name, include the date of when the backup was created.
- If applicable to the selected platform, create a folder labeled “PointMan Backups”, so that you may easily locate your saved files in the future.
- Locate your file to ensure that it did save in the correct spot. It should have been saved as a .zip
How do I restore my data from a backup file?
- Open the PointMan app.
- Select the icon in the upper left corner of the Map view to open the Menu panel.
- Tap “Settings”.
- Scroll down to the Backup and Restore section.
- Tap the “Restore” button and then tap “OK”.
- Select the correct .zip file from wherever you previously chose to save the file.
- PointMan will have to restart after Restoring data.
- Open the PointMan app again and verify that your data has been properly restored.
My data was not fully restored from the backup file. What do I do?
Om du inte får upp alla dina data när du återställer filen, kontakta PointMans supportteam via anvisningarna nedan:
E-post: [email protected]
Vänligen inkludera följande i ditt e-postmeddelande:
- Whether you have a Plus or Pro license
- Den backup-fil som du använder för att återställa dina data
- En PointMan loggfil
- Vilka uppgifter anser du saknas?
- Projektnamn och namn på skikt som du anser saknar data
- Ett återuppringningsnummer om vi skulle behöva kontakta dig för mer information
För att hämta en loggfil:
- Gå till PointMan-inställningssidan (från kartvyn, tryck på ikonen i det övre vänstra hörnet av skärmen och tryck på “Inställningar”).
- Bläddra längst ner på sidan
- Tryck på knappen “Send Log File...” och skicka antingen loggen via e-post till dig själv och ladda ner filen eller spara den på en plats där du lätt kan komma åt den
- Attach the Log File to your email with the bulleted information above
Om du ringer till supportlinjen behöver vi fortfarande filerna och punktinformationen ovan. Ditt ärende kommer alltså att hanteras snabbare om du skickar ett e-postmeddelande med filerna och punktinformationen ovan till supportadressen.
Note: Please give us a couple of hours to determine the cause of the issue, locate your missing data, and then import any retrievable data. We will keep you updated throughout the whole process.
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