How do I transfer license from one device to another?

by | Dec 1, 2020 | Uncategorized, FAQ

This section covers transferring your existing standalone license to a different tablet. 

NOTE: This is not needed if you are a PointMan Enterprise user.

You can transfer your local PointMan license to different devices.  There are a few methods to accomplish this, all with accompanying degrees of ease. These are listed from easiest/least successful to hardest/most successful. Do each one in order.

If the license will not transfer, call PointMan Support at (970)683-5530.

 

To Transfer a Local License:

On your new tablet, install PointMan via the Google Play Store. Once you see the login screen in the PointMan app, tap “Add Local Account for Standalone Use”. Use the same username and email and it should pull your project data across.  You must be connected to cell data or Wi-Fi when logging into the new install.

If your data is not there on the new device/version,

  1. Back up your project data to Google Drive or another file storage system. This can be done through any of the following methods:
    • The “Send Project” function in the PointMan menu panel
    • Zooming out until all data is in the map view and manually selecting all features
      • Tap any feature, tap Send, then tap the “Show More” button until the list is fully populated. Tap “Check All” to select every feature and send them in the same way as a single feature.
      • If you cannot backup, do not worry as the next step is to manually copy the cache folder.
  2. Open the “My Files” app on your Android tablet, tap internal storage and then tap the PointManTE21 folder. Copy or email the “Cache” folder to yourself.  You will need to paste/install it into the new device in the same folder location (once PointMan is installed)
  3. Your new install should now find your project data.  PointMan will look to first the license server, and then the local file structure for that cache folder when you login and load any data into the new install.
  4. Once you have successfully logged in, you should see your projects, if you don’t see your projects, or you have an expired account, call PointMan Support at (970)683-5530 or email us at [email protected] and we will transfer your license over to the new tablet.
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